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- Tasks: Assist guests during night hours, handling luggage and delivering packages.
- Company: Join Klarent Hospitality, a growing hotel group with a focus on talent development.
- Benefits: Enjoy competitive pay, free meals, discounts on stays, and cash incentives for referrals.
- Why this job: Be part of a friendly team, enhance guest experiences, and develop your skills in hospitality.
- Qualifications: Positive attitude, teamwork skills, and a willingness to learn are essential.
- Other info: Flexible part-time hours with opportunities for personal growth and recognition.
Job Ref: AM14446
Branch: Doubletree by Hilton Coventry
Location: Doubletree by Hilton Coventry, Coventry
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Posted date: 09/06/2025
Closing date: 16/07/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities Hotel specific
- Free Car Parking Hotel specific
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships T&Cs apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team and has the ability to work on your own
- Ambitious and hard working
- Excellent standards and able to follow the Company’s Brand Standards
- Good organisational / time management skills.
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work evenings and weekends
- Able to deliver exceptional customer experiences all the time
Is the Night Porter role for you? Do you have the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Night Porter. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Assist Guests with luggage and other requests, as necessary
- Deliver guest mail, newspapers and express check out bills to rooms
- Demonstrate a high level of customer service at all times
- Collect room service/ breakfast cards
- Assist Night Management with fire management, walks
- Enhance fire procedures and be able to react in case of an emergency
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Assist and support other departments, as necessary
Located in the heart of England, just off the M6, you’ll find our DoubleTree by Hilton Coventry hotel. Newly refurbished and welcoming, this modern hotel is a top choice for business travellers, convention attendees and families.
Night Porter employer: Doubletree by Hilton Coventry
Contact Detail:
Doubletree by Hilton Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its amenities. Knowing the layout, services offered, and local attractions can help you answer guest queries more effectively and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Showcase your ability to work under pressure by preparing examples from past experiences where you've successfully managed multiple tasks or handled difficult situations. This will highlight your resilience and organisational skills during any interviews.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Night Porter position.
✨Tip Number 4
Demonstrate your passion for hospitality by sharing personal anecdotes about times you've gone above and beyond for guests or colleagues. This will help convey your positive attitude and willingness to learn, which are key traits for this role.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise customer service experience, organisational skills, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific qualities that make you a great fit, such as your positive attitude and ability to work under pressure.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the Night Porter position, such as multitasking, time management, and excellent communication. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Doubletree by Hilton Coventry
✨Show Your Passion for Customer Service
As a Night Porter, you'll be the face of the hotel during the night hours. Make sure to express your enthusiasm for providing excellent customer service and how you enjoy making guests feel welcome and comfortable.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently, especially during busy periods. Share examples of how you've successfully handled various responsibilities at once, as this role requires good time management and organisation.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific scenarios, such as dealing with guest complaints or emergencies. Think of past experiences where you demonstrated resilience and creativity in problem-solving.
✨Research the Hotel and Its Amenities
Familiarise yourself with the DoubleTree by Hilton Coventry and its offerings. Being knowledgeable about the hotel's services and local area will show your genuine interest in the position and help you answer questions more effectively.
