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- Tasks: Welcome guests and manage enquiries at the Country Club & Spa reception.
- Company: Join Marriott Hotels, a global leader in hospitality with over 6,000 locations.
- Benefits: Enjoy competitive pay, 28+ days holiday, discounts, and complimentary meals.
- Why this job: Be part of a supportive team that values excellent customer service and personal growth.
- Qualifications: Strong communication skills and a flexible approach to working hours are essential.
- Other info: Opportunities for professional development and a fun work culture await you!
The predicted salary is between 20000 - 30000 £ per year.
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels, Marriott International's flagship brand with more than 6,000 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
We are looking for a new team player to help run the Country Club & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience.
Key duties will include:
- To deal promptly and courteously with any enquiries or complaints at the Reception Desk or on the telephone.
- Use Concept booking system and Opera.
- Liaise with various departments to ensure a seamless experience for guests.
- Support the Health Club to drive income and deliver all aspects of the department budget.
- To ensure that day guests are properly welcomed, shown round and looked after during their day.
Skills and Knowledge
- Flexible approach to working hours including early starts, evenings & weekends.
- Strong Communication skills.
- Pro-active and reliable.
- Able to work alone and within a team.
- Excellent interpersonal skills.
- Excellent level of spoken and written English.
- Excellent Presentation.
- Excellent Customer Care Skills.
- Able to deal with difficult situations professionally and efficiently.
- Ability & desire to attend internal & external training courses.
What is in it for you?
- Treatment and Retail Commission.
- Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service.
- Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf.
- Length of service rewards.
- Monthly/yearly recognition schemes.
- Extensive training both internally and externally.
- World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
- Heavily discounted room rates for you & friends and family.
- Professional learning and development opportunities.
- Complimentary meals on duty.
- Complimentary dry cleaning - we want you to look smart and well-groomed at all times.
- Complimentary use of Gym - because your well-being is important.
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations.
- Pension scheme.
- Cycle to work scheme.
- Access to major high street discounts so you can treat your friends and family.
Come and join us today, and become part of the Marriott family.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Contact Detail:
Hanbury Manor Marriott Hotel & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to hospitality will help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Since the role emphasises excellent customer care, being able to share specific examples of how you've handled difficult situations can set you apart from other candidates.
✨Tip Number 3
Get comfortable with the Concept booking system and Opera software. If you have prior experience with similar systems, be ready to discuss it; if not, consider doing some research or online tutorials to show your willingness to learn.
✨Tip Number 4
Network with current or former employees of Marriott Hotels. They can provide valuable insights into the company culture and the expectations for the Spa Receptionist role, which can help you tailor your approach.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Spa Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've provided excellent service in previous positions.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Marriott Hotels that appeal to you and how you can contribute to their commitment to 'Wonderful Hospitality. Always.'
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Hanbury Manor Marriott Hotel & Country Club
✨Showcase Your Customer Service Skills
As a Spa Receptionist, excellent customer service is key. Be prepared to share examples of how you've handled customer inquiries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Booking Systems
Since the role involves using the Concept booking system and Opera, it’s beneficial to have a basic understanding of these systems. If you have experience with similar software, mention it during the interview to show your readiness to adapt.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to working hours. Highlight your willingness to work early starts, evenings, and weekends, and provide examples of how you’ve successfully collaborated with team members in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in difficult situations. Think of scenarios where you had to deal with challenging guests or unexpected issues, and explain how you resolved them effectively.
