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- Tasks: Lead daily operations and ensure exceptional service for guests and staff.
- Company: Join the Norbreck Hotel, a welcoming family-oriented establishment focused on guest satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team driving excellence and innovation in hospitality.
- Qualifications: Previous hotel management experience and strong financial acumen required.
- Other info: Ideal for those who thrive in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
The Norbreck Hotel is seeking an individual who embodies humility, earns and demonstrates respect, acts with integrity, shows dedication, and above all, displays courtesy and treats our guests and associates with the warmth and friendliness of an extended family.
We are looking for an experienced and dynamic Front of House Operations Manager to join us and oversee the day-to-day operations. This is an exciting opportunity to join the Management Team and become instrumental in driving our product forward, using a creative mind, passionate approach, and meticulous attention to detail to stay ahead of the curve.
This role will lead the delivery of service excellence through the development of our team, with continuous visibility to staff and guests alike.
- Leadership: Manage, direct and develop departmental heads and their teams, leading from the front and working alongside them, creating clear guidelines while tracking progress and implementing change/improvements. Monitor and feedback on performance and acknowledge achievements. Promote teamwork in an inspiring, mentoring, and motivating manner.
- Finance: Display strong financial acumen in order to control all departmental costs and account for operational departments P&Ls. A proven track record in commerciality, financial/budget awareness, and data literacy is essential.
- Project Management: Take responsibility for allocated projects and identify opportunities for further projects - strategise, plan, present, deliver, and follow through.
- Responsibility/accountability: Take ownership of day-to-day operations, delegate where necessary, and empower management to make decisions. Work proactively and efficiently to deliver goals/objectives/projects within agreed timeframes.
- Effective Communication: Confident and clear delivery of detailed information. Integrity and consistency are key. Approachability and listening are essential to gain followership from the team.
Our ideal candidate will have previous experience in Hotel Management at a similar level hotel, with a strong knowledge of front of house and overall operations. You will have a proven track record of identifying opportunities, delivering projects, and change management, as well as having strong commercial awareness.
Front of House Operations Manager employer: Compass Hospitality UK
Contact Detail:
Compass Hospitality UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Operations Manager
✨Tip Number 1
Familiarise yourself with the Norbreck Hotel's values and culture. Understanding their emphasis on humility, respect, and integrity will help you align your approach during interviews and discussions, showcasing that you are a perfect fit for their team.
✨Tip Number 2
Prepare to discuss your previous experiences in hotel management, particularly focusing on how you've led teams and improved service delivery. Be ready to share specific examples that demonstrate your leadership style and ability to inspire others.
✨Tip Number 3
Brush up on your financial acumen and be prepared to discuss how you've managed departmental budgets in the past. Highlight any successful projects where you controlled costs while enhancing service quality, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your project management skills by preparing a brief outline of a project you've successfully led. Be ready to explain your strategy, planning process, and how you ensured timely delivery, as this will demonstrate your capability to take ownership of operations.
We think you need these skills to ace Front of House Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hotel management, particularly in front of house operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and financial acumen.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to service excellence. Provide specific examples of how you've led teams, managed projects, and improved operations in previous roles. Make sure to convey your personality and approachability.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Compass Hospitality UK
✨Showcase Your Leadership Skills
As a Front of House Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, implemented changes, or improved service delivery.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial management, including budgeting and P&L accountability. Highlight specific instances where you've controlled costs or improved profitability in previous roles.
✨Emphasise Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve fostered open communication within your teams and how you handle feedback.
✨Prepare for Project Management Questions
Since project management is a key part of the role, think of examples where you've successfully led projects from start to finish. Be ready to explain your approach to strategising, planning, and delivering results.
