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- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join Park Plaza Westminster Bridge, known for stylish stays and exceptional service.
- Benefits: Enjoy £12.65/hour, discounts, wellness days, free meals, and more!
- Why this job: Be part of a vibrant team creating memorable experiences in a luxury setting.
- Qualifications: Flexibility, organisation, and a passion for customer service are key.
- Other info: Opportunity for career growth with award-winning training and fun staff events.
At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. As our Spa Host (Part-time, 24 hours per week), your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As our Spa Host (24 hrs), you'll get:
- Salary: £12.65 per hour + Commission + Excellent Benefits
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day, every day (including your day off if you choose to come in!)
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Spa Host here, you will:
- Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
- Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
- Confidently give guests tours of the spa facilities and explain the services and treatments available.
- Answer our phones and respond to emails and online enquiries quickly and courteously.
- Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy and well cared for.
- Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.
What we're looking for:
- Flexibility, for you to be available where needed which can include weekends.
- Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
- Ready to pitch in and help with preparing treatment rooms, making sure they're clean, well-presented and ready for appointments.
- Knowledgeable about everything we do, so you're ready to promote and upsell spa services and products to enhance each guest's experience.
- Up to date and following all spa policies and procedures, including those related to health and safety.
- A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Spa Host - 24hrs employer: Park Plaza Westminster Bridge
Contact Detail:
Park Plaza Westminster Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host - 24hrs
✨Tip Number 1
Familiarise yourself with the Park Plaza Westminster Bridge Hotel and its spa services. Understanding their offerings will help you engage confidently with guests and demonstrate your passion for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest concerns or complaints in the past. This will highlight your ability to create memorable experiences, which is crucial for a Spa Host.
✨Tip Number 3
Network with current employees or professionals in the hospitality industry. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a great impression.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work weekends or varied hours. Emphasising your adaptability will show that you're ready to meet the demands of the role and contribute positively to the team.
We think you need these skills to ace Spa Host - 24hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Spa Host position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include details about your ability to handle bookings, manage schedules, and resolve guest concerns effectively.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Park Plaza Westminster Bridge
✨Show Your Passion for Service
As a Spa Host, your enthusiasm for providing excellent service is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Spa Inside Out
Familiarise yourself with the spa's services and treatments before the interview. This knowledge will not only impress the interviewers but also show that you're genuinely interested in the role and ready to promote the offerings effectively.
✨Demonstrate Flexibility
The job requires flexibility, including weekend availability. Be ready to discuss your schedule and how you can accommodate the needs of the spa, showcasing your willingness to adapt and support the team.
✨Prepare for Scenario Questions
Expect questions about handling guest concerns or issues. Think of specific scenarios where you've resolved problems effectively, highlighting your ability to remain calm under pressure and ensure guest satisfaction.
