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- Tasks: Oversee hotel operations overnight, ensuring top-notch service and safety.
- Company: Join the award-winning Sofitel Heathrow, a stylish hotel with luxurious amenities.
- Benefits: Enjoy free meals, discounts, life assurance, and employee recognition perks.
- Why this job: Be part of a dynamic team with growth opportunities in a vibrant environment.
- Qualifications: Strong communication skills, leadership experience, and familiarity with hotel management systems required.
- Other info: Ideal for those seeking a fast-paced role with potential for career advancement.
The predicted salary is between 21630 - 32445 £ per year.
Salary: £27,038 plus Tronc
Holiday: 28 days holiday, enhanced after 5 years of service.
Benefits:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle to work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us:
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do:
Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.
- Deliver and maintain exceptional levels of customer service.
- Ensure the security of the hotel throughout the night.
- Conduct regular health and safety checks.
- Manage and respond to any incidents or accidents involving guests or team members.
- Provide operational support to all departments as needed.
More about you:
- Excellent communication and interpersonal skills.
- Exceptional attention to detail and a drive to maintain high standards.
- Strong leadership and motivational abilities.
- Resilience and a proactive approach to problem-solving.
- A smart and professional appearance.
- Micros and Opera PMS experience is a must.
- 5-star experience in a similar role would be a real advantage.
Grow with us:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Assistant Night Manager employer: Sofitel London Heathrow
Contact Detail:
Sofitel London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the operations of a night manager. Understanding the specific challenges and responsibilities of this role will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Sofitel Heathrow or similar hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with Micros and Opera PMS in detail. Be ready to share specific examples of how you've used these systems to enhance guest experiences or streamline operations.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in high-pressure situations. This will highlight your ability to maintain exceptional service standards.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality and night management roles. Emphasise your leadership skills and any experience with Micros and Opera PMS, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to maintain high standards. Mention specific examples of how you've handled pressure and provided exceptional customer service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills, attention to detail, and problem-solving abilities. These traits are essential for an Assistant Night Manager and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key qualities for this role.
How to prepare for a job interview at Sofitel London Heathrow
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a challenging situation. This will show the interviewers that you can handle the pressures of the role.
✨Highlight Your Customer Service Experience
Exceptional customer service is key in the hospitality industry. Be ready to discuss specific instances where you went above and beyond for guests. This will illustrate your commitment to maintaining high standards and ensuring guest satisfaction.
✨Familiarise Yourself with Health and Safety Protocols
Since the role involves conducting health and safety checks, it's important to be knowledgeable about relevant protocols. Brush up on your understanding of safety regulations and be prepared to discuss how you would handle incidents or accidents.
✨Dress Professionally and Be Presentable
First impressions matter, especially in a hotel environment. Make sure to dress smartly and maintain a professional appearance for your interview. This reflects your understanding of the hotel's standards and your readiness to represent them.
