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- Tasks: Support customers with warranty claims and product issues while providing top-notch service.
- Company: Join Fitness Superstore, a leading retailer in fitness equipment, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and staff discounts.
- Why this job: Be part of a friendly team, gain valuable training, and make a real impact on customer experiences.
- Qualifications: Must have 12 months of customer service experience and strong communication skills.
- Other info: Work Monday to Friday with occasional weekends; enjoy personal use of equipment after hours.
The predicted salary is between 26350 - 27750 £ per year.
Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
- Bonus
- Pension scheme
- 37.5 hours per week but get paid for 40! Enjoy a full paid 30-minute lunch break each day
- Generous staff discount (following probation)
- 29 days holiday per year (including bank holidays)
- Free on-site car parking
- Personal use of in-store equipment after hours
- On the job training
- Working within a small friendly team
The duties of a Customer Service Advisor at Fitness Superstore are:
- Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.
- Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.
- Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.
- Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.
- Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.
- Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.
- Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.
Working 37.5 hours per week Monday to Friday - 09:00 17:00. However, there will be occasional weekend work.
The successful Customer Service Advisor will have:
- At least 12 months experience within a customer service office-based environment
- Ability to communicate technical information effectively
- A passion for the gym and fitness is an advantage but not a requirement
- Great communication skills as you will be dealing with customer queries whether face-to-face or over the phone
- The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously
- The ability to be a team player
- Excellent attention to detail
- Computer literate skills including Excel, Word, and Outlook
- Strong interpersonal skills, adaptability and flexibility when required
Customer Service Advisor - Product Support employer: BODYPOWER SPORTS LTD
Contact Detail:
BODYPOWER SPORTS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Product Support
✨Tip Number 1
Familiarise yourself with our product range before the interview. Understanding the equipment we offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical communication skills. Since you'll be explaining complex issues to customers, practice simplifying technical jargon into easy-to-understand language to show your ability to connect with clients.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your experience and problem-solving skills.
✨Tip Number 4
Showcase your teamwork abilities during the interview. Share instances where you've collaborated with colleagues to achieve a common goal, as this role requires working closely with a small team.
We think you need these skills to ace Customer Service Advisor - Product Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with technical information or product support. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex queries. Mention any specific experiences that demonstrate your problem-solving skills and your ability to work under pressure.
Showcase Your Product Knowledge: In your application, express your willingness to learn about the product range. If you have any prior knowledge or experience related to fitness equipment, be sure to include that to show your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at BODYPOWER SPORTS LTD
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Knowledge
Since the role involves product support, brush up on the technical aspects of the products you'll be dealing with. Being able to explain how you would troubleshoot common issues can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle complex customer queries or manage multiple tasks under pressure, and think about how you would respond.
✨Emphasise Teamwork and Communication Skills
As a Customer Service Advisor, you'll be part of a small team. Share examples of how you've worked effectively in teams before, and demonstrate your strong communication skills, both verbal and written.
