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- Tasks: Lead daily store operations, manage the team, and ensure excellent customer service.
- Company: Join Longchamp, a renowned Parisian brand known for its beautiful craftsmanship and family values.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a creative, inclusive culture that values personal growth and innovation.
- Qualifications: No specific qualifications required; just bring your passion and commitment!
- Other info: Opportunity to develop in a fast-growing international company with a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Job DescriptionTitle: Supervisor – Longchamp London LocationsReports To: Store ManagerThe BrandBased in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.RoleThe main responsibility of this position is to be fully accountable for the daily operations of the Store alongside the Manager.Your role involves greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the targets set by management. You will manage and motivate the team and take over from the store manager in his/her absence.Responsibilities therefore are, but not limited to:Responsibilities Activities related to the running of the store, customer relations and sales:Being an ambassador for the company;Ensuring that the sales team upholds the company\’s values;Ensuring that the concession runs smoothly (displays, storage, cleanliness, personal appearance of staff);Ensuring that customers are made to feel welcome and taking on sales duties;Ensuring that salespeople respect the sales process;Ensuring the merchandising and concession is well stocked;Ensuring best possible presentation adhering to the company VM guidelines;Ensuring excellent in-store service whilst selling the Longchamp collection.Activities related to sales leadership and managerial role:Managing and unifying a team of salespeople;Helping to supervise and lead the entire sales team;Analysing and monitoring sales results;Assisting in the implementation of sales targets;Assisting in the implementation of action plans;Passing on skills to teams through coaching;Ensuring effective communication within the team to anticipate conflict;Preparing annual/quarterly evaluations;Helping new employees to settle in.Activities related to administrative management:Helping to organise schedules, taking into account busy periods and staff working times;Opening and closing the store, monitoring cash flow, managing deliveries (checking of delivery notes, handling of anomalies, returns, defective products…);Organising restocks if necessary based on salesMonitoring after-sales services effectively (identifying repairs, quotes, …);Controlling stock and helping to conduct annual and rolling stock-takes. BenefitsCompetitive salaryMonthly and annual performance bonusesEnhanced pension contributionGenerous holiday allowance after qualifying periodPrivate health cover after qualifying periodEnhanced Maternity, Paternity and adoption payStaff discountLongchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
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StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Longchamp
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product range. Understanding their commitment to craftsmanship and customer service will help you demonstrate your alignment with the company's ethos during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlighting your ability to motivate and unify a team will be crucial for this supervisory role.
✨Tip Number 3
Research the latest trends in fashion retail and customer service excellence. Being knowledgeable about current industry standards will allow you to speak confidently about how you can contribute to Longchamp's success.
✨Tip Number 4
Network with current or former employees of Longchamp if possible. Gaining insights from their experiences can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Supervisor - Longchamp
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Longchamp's values, history, and product range. This will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasise any previous supervisory or retail experience in your CV and cover letter. Mention specific achievements that demonstrate your ability to lead a team and drive sales.
Showcase Customer Service Skills: Longchamp values excellent customer service. Provide examples in your application of how you've successfully managed customer relationships and enhanced customer loyalty in past roles.
Tailor Your Application: Customise your CV and cover letter for the Supervisor position. Use keywords from the job description to demonstrate that you understand the role and its responsibilities.
How to prepare for a job interview at LinkedIn
✨Show Your Passion for the Brand
Before the interview, make sure to research Longchamp's history, values, and product range. Demonstrating your enthusiasm for the brand and its commitment to craftsmanship will set you apart as a candidate who truly aligns with their ethos.
✨Highlight Leadership Experience
As a Supervisor, you'll need to manage and motivate a team. Be prepared to share specific examples of how you've successfully led a team in the past, including any challenges you faced and how you overcame them.
✨Emphasise Customer Service Skills
Longchamp values excellent customer service. Prepare to discuss your approach to building customer relationships and loyalty, and provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle conflicts within a team or resolve customer complaints, and be ready to explain your thought process and actions.
