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For Companies At a Glance
- Tasks: Lead operations across five areas, focusing on team management and strategy implementation.
- Company: Join a top organisation in the financial services sector with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Why this job: Be part of a dynamic leadership team making a real impact in customer satisfaction.
- Qualifications: Experience in people management, strategy design, and advanced Excel skills required.
- Other info: Immediate consideration for applicants; support available for all career levels.
The predicted salary is between 64000 - 76000 £ per year.
We are working with a leading organisation who are looking for an Operations Manager with experience in the financial services sector, including FCA regulations who can take on the leadership of 5 operational areas, with a strong focus on managing teams who are dealing with high volumes of calls. The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills and Experience:
- Experience of full people management from carrying out appraisals to setting objectives down to day-to-day management.
- Experience of designing and implementing strategies aimed at improving customer satisfaction from implementation of systems through to training.
- Full responsibility for leading projects through to completion, setting SLAs, ensuring they are met.
- Full responsibility for managing technology and other 3rd party partners.
- Ownership of departmental budgets.
- Advanced Excel with some knowledge of SQL and PowerBI.
- Solid grasp of technology, someone who can understand systems and identify enhancements.
What are you waiting for?! Apply now for immediate consideration!
Locations
Operations Director in Sevenoaks, Kent employer: Pearson Whiffin - Business Support
Contact Detail:
Pearson Whiffin - Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Sevenoaks, Kent
✨Tip Number 1
Familiarise yourself with FCA regulations and the financial services sector. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Highlight your experience in managing teams, especially in high-pressure environments. Be ready to share specific examples of how you've successfully led teams and improved customer satisfaction.
✨Tip Number 3
Brush up on your Excel, SQL, and PowerBI skills. Being able to discuss how you've used these tools in past roles can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to project management and setting SLAs. Having a clear strategy for leading projects to completion will show that you're ready for the responsibilities of the role.
We think you need these skills to ace Operations Director in Sevenoaks, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the financial services sector, particularly with FCA regulations. Emphasise your leadership skills and any relevant achievements in managing teams and projects.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Operations Director role. Discuss your experience with strategy implementation and improving customer satisfaction, and how these align with the company's goals.
Showcase Relevant Skills: Highlight your advanced Excel skills and any knowledge of SQL and PowerBI in your application. Provide examples of how you've used these tools to enhance operational efficiency or manage budgets.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Pearson Whiffin - Business Support
✨Showcase Your Leadership Skills
As an Operations Director, you'll be leading multiple teams. Be prepared to discuss your experience in managing people, conducting appraisals, and setting objectives. Share specific examples of how you've successfully led teams in high-pressure environments.
✨Demonstrate Strategic Thinking
The role requires designing and implementing strategies to improve customer satisfaction. Come equipped with examples of past strategies you've developed, the challenges you faced, and the outcomes achieved. This will show your ability to think critically and strategically.
✨Familiarise Yourself with Relevant Technologies
Since the position involves managing technology and third-party partners, brush up on your knowledge of systems relevant to the financial services sector. Be ready to discuss any experience you have with advanced Excel, SQL, and PowerBI, as well as how you've used these tools to enhance operations.
✨Prepare for Budget Management Questions
You'll have ownership of departmental budgets, so expect questions about your experience in budget management. Prepare to discuss how you've managed budgets in the past, any cost-saving initiatives you've implemented, and how you ensure financial targets are met.
