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- Tasks: Help match dogs with loving adopters and provide top-notch customer service.
- Company: Join Dogs Trust, the UK's leading dog charity dedicated to animal welfare since 1891.
- Benefits: Enjoy a supportive team environment and the chance to make a real difference in dogs' lives.
- Why this job: Be part of a passionate community that values every dog's happiness and well-being.
- Qualifications: Must have dog handling experience, strong communication skills, and a full manual driving license.
- Other info: Flexible working hours on a two-week rota, including weekends; early applications encouraged.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a passionate individual with a commitment to animal welfare to join our team working in our busy Rehoming Centre.
We are seeking an Adoption Advisor to work with potential adopters, explaining the adoption process, assessing their requirements for rehoming and matching them to dogs appropriate to their circumstances. To assist other members of the public visiting or calling the rehoming centre with their queries, this may include providing support to people wishing to handover their dogs for rehoming.
About this job:
As an Adoption Advisor you’ll:
- Deliver the highest level of customer service, discussing rehoming applications, answering queries and matching and rehoming dogs effectively, including translating dog’s character assessments to customers and introduce dogs to potential adopters confidently and safely.
- Process rehoming and waiting list enquiries received via our customer relationship management software.
- Assist the Media Coordinator to promote dogs available for rehoming and updating website profiles including photos.
About you:
The successful candidate will have a positive, proactive attitude and willingness to work with members of the public, staff and volunteers. They’ll be able to work on their own initiative, have experience in handling dogs and the complexities involved regarding matching dogs to potential adopters. They’ll also have excellent communication (verbal and written), a good working knowledge of Microsoft Office and strong administrative and organisational skills.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the team:
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust, and we pride ourselves on our staff providing the very best in customer service.
What you need to know:
A full, manual driving licence is also essential, as driving will be a part of the role. This role works on a two week rolling rota, including every other weekend, 8:30am-5pm (subject to change and will be discussed during interview).
To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Adoption Advisor employer: Dogs Trust
Contact Detail:
Dogs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adoption Advisor
✨Tip Number 1
Familiarize yourself with the adoption process and the specific needs of different dog breeds. This knowledge will help you confidently discuss rehoming applications and match dogs to potential adopters effectively.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information in a simple way. Being able to translate a dog's character assessment into relatable terms for potential adopters is crucial.
✨Tip Number 3
Get comfortable using customer relationship management software. Familiarity with such tools will streamline your ability to process rehoming and waiting list inquiries efficiently.
✨Tip Number 4
Show your passion for animal welfare during your interactions. Whether it's through volunteering or sharing personal experiences, demonstrating your commitment to helping dogs will resonate well with the hiring team.
We think you need these skills to ace Adoption Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Adoption Advisor position. Understand the key responsibilities and required skills, such as customer service, communication, and dog handling experience.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses your passion for animal welfare and your relevant experience. Highlight how your skills align with the responsibilities of the role, particularly in matching dogs with potential adopters.
Showcase Relevant Experience: In your CV, emphasize any previous work or volunteer experience related to animal care, customer service, or administrative tasks. Be sure to include specific examples that demonstrate your ability to handle dogs and interact positively with the public.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Dogs Trust
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for dogs and commitment to animal welfare during the interview. Share any relevant experiences you have had with animals, whether through volunteering, fostering, or personal pet ownership.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with potential adopters and the public, practice clear and confident communication. Be prepared to explain complex concepts simply, such as the adoption process and dog behavior assessments.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios, such as how you would handle a difficult customer or match a dog to a specific adopter's needs. Think through your responses and be ready to showcase your problem-solving skills.
✨Familiarize Yourself with Dogs Trust's Mission
Research Dogs Trust and understand their values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of finding loving homes for dogs.
