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- Tasks: Monitor and troubleshoot network issues to ensure top performance and availability.
- Company: Join a leading software company transforming customer experiences globally.
- Benefits: Enjoy flexible working with 2 days in the office and great corporate perks.
- Why this job: Be part of a dynamic team making a real impact in tech and customer service.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with cutting-edge technology in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Southampton HQ - 2 Times a Week in Office
We are working alongside one of our longstanding clients to help them recruit a NOC Engineer. The company delivers cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company is trusted by businesses worldwide to drive seamless, intelligent customer interactions.
So, what's the role all about?
- Ensuring maximum possible service availability and performance for all platforms.
- Provide support for Technical Support, R&D, Product, and other internal teams.
- Provide a central hub of communication regarding the status and ongoing events within the network and platform.
- This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organisation.
How will you make an impact?
- Responsible for troubleshooting network and platform issues from a server-side perspective.
- Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
- Responds to any number of alarms, alerts, or abnormal behaviours detected through reactive or proactive monitoring.
- Ensures all activities are documented and tracked through a ticketing system.
NOC Engineer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Engineer
✨Tip Number 1
Familiarise yourself with the latest network monitoring tools and technologies. Being well-versed in these can give you an edge during discussions with our team, showcasing your proactive approach to staying updated in the field.
✨Tip Number 2
Brush up on your troubleshooting skills, especially from a server-side perspective. Prepare to discuss specific examples of how you've resolved network issues in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Understand the importance of communication within a NOC environment. Be ready to explain how you would keep stakeholders informed about network status and incidents, as effective communication is key to ensuring service availability.
✨Tip Number 4
Research our company’s software solutions and their impact on customer experiences. Showing that you understand our products and how they fit into the broader market can help you stand out as a candidate who is genuinely interested in contributing to our mission.
We think you need these skills to ace NOC Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a NOC Engineer. Highlight key skills such as troubleshooting, communication, and documentation in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous roles involving network support, monitoring, or technical communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully handled network issues or improved service availability in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a NOC Engineer role.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you have a solid grasp of what a NOC Engineer does. Familiarise yourself with the responsibilities mentioned in the job description, such as troubleshooting network issues and performing routine health checks. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like network monitoring and server-side troubleshooting. Highlight any relevant experience you have with enterprise software solutions or cloud environments, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as responding to an alarm or managing a network outage. Think through potential scenarios and prepare structured responses that showcase your problem-solving skills and ability to communicate effectively with stakeholders.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's culture, team dynamics, and the tools they use for monitoring and communication. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
