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For Companies At a Glance
- Tasks: Support and improve enterprise IT systems while driving service operations.
- Company: Join a dynamic team focused on meaningful change in business applications.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a proactive culture that values innovation and continuous improvement.
- Qualifications: 2-3 years in Operations Support with ITIL experience; strong analytical skills required.
- Other info: Ideal for self-starters eager to make a real impact in operations.
The predicted salary is between 45000 - 55000 £ per year.
Location: London | Hybrid (3 days/week in-office)
Salary: £45,000 – £55,000 (depending on experience)
We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms.
About You
You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key.
Key Responsibilities
- Monitor and maintain daily service operations; manage incidents and escalations
- Lead and contribute to operational improvement initiatives — going beyond daily ticket processing
- Analyse performance trends and recommend system/process optimisations
- Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI
- Document internal processes and training materials to support consistent service
- Work closely with internal teams and external vendors, managing SLAs and service quality
- Support release and change management processes in line with service management best practices
Requirements
- 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations)
- Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment
- Strong understanding of service management and release cycles
- Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies
- Excellent communication and stakeholder management skills
- Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required)
If you’re a self-starter with a passion for improving how operations run — not just maintaining them — we’d love to hear from you.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on them. Understanding how ITIL aligns with service management will help you demonstrate your capability to improve operations effectively.
✨Tip Number 2
Brush up on your analytical skills, especially in tools like Excel and Power BI. Being able to create insightful dashboards and reports will set you apart, showing that you can not only analyse data but also drive operational improvements.
✨Tip Number 3
Network with professionals in the field of operations support. Engaging with others who have experience in enterprise IT can provide you with valuable insights and tips that could enhance your application and interview performance.
✨Tip Number 4
Prepare to discuss specific examples of how you've identified inefficiencies and implemented improvements in past roles. This will showcase your proactive approach and problem-solving skills, which are crucial for this position.
We think you need these skills to ace Operations Support Analyst (,, United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, particularly within enterprise IT. Emphasise your analytical skills and any hands-on experience with ITIL frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operations and provide specific examples of how you've contributed to service improvement initiatives in previous roles.
Highlight Relevant Skills: Clearly outline your skills in reporting and analytics, especially with tools like Excel and Power BI. Mention any familiarity with Lean or Six Sigma methodologies, as these are beneficial for the role.
Showcase Communication Abilities: Since excellent communication and stakeholder management skills are crucial, include examples of how you've effectively collaborated with teams or managed vendor relationships in your application.
How to prepare for a job interview at Placed
✨Showcase Your Analytical Skills
As an Operations Support Analyst, you'll need to demonstrate your strong analytical mindset. Be prepared to discuss specific examples where you've identified inefficiencies and implemented solutions in previous roles.
✨Familiarise Yourself with ITIL Practices
Since the role requires experience in an ITIL-aligned environment, brush up on ITIL principles and be ready to explain how you've applied them in your past work. This will show your understanding of service management best practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to outline how you would handle specific incidents or operational challenges.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully managed stakeholder relationships and collaborated with cross-functional teams to achieve operational improvements.
