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For Companies At a Glance
- Tasks: Manage customer success and improve campaign outcomes in a dynamic tech environment.
- Company: Join a leading martech company helping brands boost online sales with innovative solutions.
- Benefits: Enjoy competitive salary, great office culture, and excellent company perks.
- Why this job: Be part of a successful team driving real revenue for top brands like Clarks and Uniqlo.
- Qualifications: Experience in customer success or campaign management within performance marketing tech is essential.
- Other info: Work in the London office three days a week and grow your career with supportive leadership.
The predicted salary is between 36000 - 60000 £ per year.
Campaign Manager / Customer Success Manager - Email/Performance Marketing Tech
Up to £50k base + 10-15k OTE (maybe some flex for the right candidate)
x3 days in the London Office
This tech genuinely helps brands increase online sales! 90% of website traffic is anonymised and brands are unable to engage them meaningfully, this tech allows brands to engage them across channels, winning new customers and retaining existing ones – it's making money for the brands!
500+ employees globally, with 60 in the UK – they’re a very successful and well-known martech company set to continue to grow next year!
Exciting Bits:
- It’s a product that definitely works and drives attainable revenue for clients, brands like Clarks, Clarins and Uniqlo use it
- Great leadership + they are very good at promoting internally
- Very good company benefits and office culture, they treat their staff really well
The Role
This is a customer success manager role focused on improving customer outcomes, looking at campaign data and coming up with solutions to improve on them. The primary aim is to keep the account by doing a good job with the client. Being the day-to-day go-to person for the account. This role is not commercial, it is not upselling or renewing the accounts.
This role best suits someone with a few years experience as a customer success manager, customer success associate or campaign manager from another performance marketing tech stepping up.
Requirements
- You should come from a similar customer success or campaign manager role from a SaaS performance marketing tech
- You should have a strong knowledge of performance marketing including the key metrics
- You should be able to analyse performance marketing data and be able to spot how to improve said campaigns
- Ideally you will have experience working with retail, ecommerce, fashion or luxury brands
- Can come into the London office x3 days a week
- Get in touch at Swaran@ultimateasset.com to find out more
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success / Campaign Manager - Email Marketing Tech (London Area)
✨Tip Number 1
Familiarise yourself with the latest trends in email marketing and performance metrics. Understanding how brands like Clarks and Uniqlo leverage these strategies can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the martech industry, especially those who have experience in customer success roles. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer outcomes in previous roles. Highlighting your analytical skills and ability to derive actionable insights from campaign data will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values of the martech firm. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Customer Success / Campaign Manager - Email Marketing Tech (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or campaign management, particularly within the SaaS performance marketing tech sector. Use specific metrics and achievements to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of performance marketing and your ability to analyse campaign data. Mention any experience with retail, ecommerce, or luxury brands to align with the company's focus.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data to improve campaign outcomes in previous roles. Highlight specific tools or methodologies you’ve employed to analyse performance marketing data.
Express Enthusiasm for the Role: Convey your excitement about the opportunity to work with a successful martech company. Mention how you admire their approach to customer engagement and how you can contribute to their mission of driving revenue for clients.
How to prepare for a job interview at Placed
✨Know Your Metrics
Familiarise yourself with key performance marketing metrics before the interview. Be ready to discuss how you have used data to improve campaigns in your previous roles, as this will demonstrate your analytical skills and understanding of the industry.
✨Showcase Your Customer Success Experience
Prepare examples from your past experiences that highlight your ability to manage customer accounts effectively. Focus on how you've improved customer outcomes and maintained strong relationships, as this role is centred around customer success rather than sales.
✨Understand the Product
Research the company's technology and its impact on brands. Be prepared to discuss how it helps clients engage with their customers and drive revenue. This knowledge will show your genuine interest in the company and its mission.
✨Cultural Fit Matters
Since the company values a positive office culture, be ready to discuss how you align with their values. Share examples of how you've contributed to a team environment in the past, as this will help demonstrate that you're a good fit for their team.
