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- Tasks: Support telecom customers with technical issues and manage support cases.
- Company: Join a fast-growing services business in Sheffield, focused on innovation.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a passionate team and enhance your tech skills while making an impact.
- Qualifications: 1+ years in telecom support; knowledge of iPECS systems is a plus.
- Other info: Site-based role with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Sheffield – Site based - Mon-Friday
£28,000 – £30,000
Elevation IT are exclusively working with a progressive services business in Sheffield as they look to appoint a Telecom Support Technician. As a result of their fast and continual growth, they are looking to expand their engineering team with an enthusiastic, highly talented and technically astute support engineer.
Key Responsibilities:
- Provide remote support and maintenance for telecom customers
- Provide technical and non-technical phone support
- May involve some occasional field work
- Management of support case system
The successful candidate will have the following experience:
- Minimum of 1 years’ experience in telephone system installation and maintenance
- Knowledge of iPECS phone systems would be beneficial although not essential
- Experience of working with IP Networking, Switches, Routers and SIP Trunks
- Knowledge of Wi-Fi technologies
- Some knowledge of IT and Windows based operating systems and support beneficial but not essential
- Ability to communicate with people from a technical and non-technical background
To find out more contact us today!
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecom Support Technician
✨Tip Number 1
Familiarise yourself with iPECS phone systems, as having knowledge in this area can give you an edge. Even if it's not essential, showing that you've taken the initiative to learn about it can impress potential employers.
✨Tip Number 2
Brush up on your IP networking skills, especially with switches, routers, and SIP trunks. Being able to discuss these topics confidently during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Practice your communication skills, particularly how to explain technical concepts to non-technical individuals. This is crucial for a Telecom Support Technician, so consider role-playing scenarios with friends or family.
✨Tip Number 4
If possible, gain some hands-on experience with Wi-Fi technologies. Whether through personal projects or volunteering, practical knowledge can set you apart from other candidates and show your commitment to the field.
We think you need these skills to ace Telecom Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telephone system installation and maintenance. Emphasise any knowledge of iPECS phone systems, IP networking, and Wi-Fi technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your technical skills and ability to communicate effectively with both technical and non-technical individuals.
Highlight Relevant Skills: In your application, clearly outline your skills related to telecom support, such as remote support capabilities, case management, and any experience with Windows operating systems. This will help you stand out as a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at Elevation Recruitment Group
✨Show Your Technical Skills
Make sure to highlight your experience with telephone system installation and maintenance. Be prepared to discuss specific projects or challenges you've faced, especially if they relate to iPECS phone systems or IP networking.
✨Demonstrate Communication Skills
Since the role involves supporting both technical and non-technical customers, practice explaining complex concepts in simple terms. This will show that you can adapt your communication style to suit different audiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully resolved issues in a telecom environment, particularly those involving switches, routers, or SIP trunks.
✨Research the Company
Familiarise yourself with the services offered by the company and their growth trajectory. Understanding their business model and how your role fits into it can help you tailor your answers and show genuine interest.
