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For Companies At a Glance
- Tasks: Manage and develop Unified Communication technologies to enhance user experience.
- Company: Join a forward-thinking company focused on innovative IT solutions.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Experience in Unified Communications and strong documentation skills required.
- Other info: Opportunity for strategic planning and decision-making in IT investments.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies. You will collaborate with other teams to proactively monitor system performance, addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements. This role is eligible for the Company’s hybrid working from home policy.
Preferred skills and experience:
- Experience working as a 3rd line Unified Communications Engineer.
- Experience in designing, configuring and implementing solutions within an organisation.
- Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
- Skilled in supporting Microsoft Teams.
- Maintaining, supporting and managing Cisco Ironports such as ESA.
- Maintaining, supporting and managing MDM technologies, preferably Workspace One.
- Experience of strategic planning and decision making to align IT with business objectives.
- Ability to understand and deliver tasks and projects to our business standards.
- Strong documentation skills.
- Ability to work to deadlines with a pragmatic approach to administration, governance and risk.
Main Responsibilities:
- Maintaining and managing our core UC services and providing improvements where necessary.
- Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
- Participating in product evaluations, system testing and product lifecycle management.
- Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
- Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
- Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
- Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
- Setting up all UC applications and features, technical designs, standards and process documentation.
Senior Messaging Engineer employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Messaging Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Unified Communications. Being well-versed in tools like Microsoft Teams and Exchange will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the UC space, especially those who work at StudySmarter or similar companies. Engaging in conversations on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented UC solutions. Highlighting your hands-on experience with Cisco Ironports and MDM technologies will showcase your practical skills and problem-solving abilities.
✨Tip Number 4
Demonstrate your understanding of governance and security in UC applications. Be ready to discuss how you have enforced security controls in past roles, as this is a key aspect of the Senior Messaging Engineer position.
We think you need these skills to ace Senior Messaging Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Unified Communications Engineer. Focus on your skills in Microsoft Exchange, Teams, and Cisco Ironports, as well as any strategic planning experience.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to manage and improve UC technologies. Mention specific projects where you've successfully implemented solutions and how you align IT with business objectives.
Showcase Documentation Skills: Since strong documentation skills are essential for this role, provide examples of how you've maintained technical designs, standards, and process documentation in previous positions.
Highlight Collaboration Experience: Discuss your experience working closely with IT management and other teams. Provide examples of how you've contributed to product evaluations and system testing to enhance user experience.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Unified Communication technologies, particularly Microsoft Exchange and Teams. Highlight specific projects where you designed or implemented solutions, as this will demonstrate your hands-on skills and understanding of the role.
✨Emphasise Collaboration Skills
Since the role involves working closely with IT management and other teams, share examples of how you've successfully collaborated in past projects. Discuss how you proactively addressed issues and contributed to team goals, showcasing your ability to work well with others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in maintaining UC services and how you resolved them. This will help illustrate your strategic planning and decision-making skills.
✨Demonstrate Strong Documentation Practices
Documentation is key in this role, so be ready to discuss your approach to maintaining records and governance. Share examples of how your documentation has improved processes or compliance in previous positions, highlighting your attention to detail.
