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For Companies At a Glance
- Tasks: Provide daily IT support and assist users with technical issues.
- Company: Join Synnovis, a dynamic company focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Great chance to enhance your IT skills while making a real impact.
- Qualifications: Experience in Service Desk or IT Support is essential.
- Other info: Located just 5 minutes from Blackfriars station for easy commuting.
The predicted salary is between 28800 - 42000 £ per year.
This post represents an exciting opportunity for an individual with experience in Service Desk and IT Support to further develop their knowledge and capabilities.
You would be joining the IT Service Desk and End User Technology team. This team consists of 1st line engineers (Service Desk Operators) and 2nd line engineers (End User Technology Engineers).
The Service Desk team is responsible for the day-to-day IT support within Synnovis. Situated 5 minutes from Blackfriars station.
Service Desk Operator employer: Synnovis
Contact Detail:
Synnovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. As a Service Desk Operator, you'll be the first point of contact for users, so showing that you can handle queries with patience and professionalism is crucial.
✨Tip Number 3
Research Synnovis and their IT services. Understanding their specific needs and challenges will allow you to tailor your responses in interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you prepare better for your interview.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Desk Operator position. Familiarise yourself with the responsibilities and required skills, such as experience in IT support and service desk operations.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support and service desk roles. Use specific examples of your past work that demonstrate your problem-solving skills and ability to assist users effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in joining Synnovis and how your skills align with their needs in the IT Service Desk team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Operator.
How to prepare for a job interview at Synnovis
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially regarding common issues that users face. Be prepared to discuss troubleshooting steps for typical problems, as this will demonstrate your capability as a Service Desk Operator.
✨Showcase Your Communication Skills
As a Service Desk Operator, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms and be ready to showcase your interpersonal skills during the interview.
✨Familiarise Yourself with Synnovis
Research Synnovis and understand their services and culture. This will help you tailor your answers to align with their values and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific IT support situations. Think of examples from your past experience that highlight your problem-solving skills and ability to work under pressure.
