Senior IBM Power Systems Support Analyst

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Senior IBM Power Systems Support Engineer to join our team in the UK!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Remote working anywhere in the UK!
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

Team Purpose:

The Power Systems Support Team within the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBM AIX and IBMi systems.

What to expect:

The primary requirement of role is to provide IBM AIX & IBMi operational and project support within a managed services to key customers across in the UK. There will be an expectation to assist with design and delivery, systems administration, and operational tasks, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. The person will also be on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities.

• L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.
• Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer.
• Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards
• Ensuring ITIL / Agile procedures are followed, e.g., Incident Management and Change Management processes.
• Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes.
• Knowledge sharing, documentation
• Internal and external projects support
• Ability to work on several customers with different implementations of supported technologies.
• Participation in Service Acceptance duties ensuring solutions are supportable by team.
• Attend customer sites or data centres to complete project and maintenance work if required.
• Participation in the teams out of hours on-call support rota and be able to work overtime when required.
• Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients

What we expect from you:

Candidates should have expert working knowledge of:

• IBMi
• Operating System Upgrades.
• PTF/Technology Refresh/Service Pack Application
• BRMS Backup and Restore.
• 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon).
• LPAR configuration.
• Exposure to High Availability Software – Management of Mimix/ICluster Software.
• Administration and implementation experience from 7.3 to 7.5.
• CL coding capability.
• VIOS Server skills SEA and NPIV understanding.
• System Firmware Upgrades
• HMC Management and Upgrades
• Tape Library Management
• Experience of supporting global IT infrastructures in a technical role
• Discussing technical solutions with customers / suppliers
• Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary.
• Excellent communication skills (both verbal and written)
• Understanding of ITIL / Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment.
• Knowledge of IT process tools such as Service-Now would be beneficial.
• Good client-facing skills
• Strong under pressure and able to meet tight deadlines as well as ability to recognize when escalation is required.
• Organized and self-motivated individual, but also an effective team-player.
• Flexibility with regards to working hours.
• Available for on-call.

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.