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For Companies At a Glance
- Tasks: Help colleagues with tech issues and provide friendly customer service.
- Company: Join a leading automotive retailer with diverse brands and services.
- Benefits: Enjoy a dynamic team environment and opportunities for growth.
- Why this job: Perfect for problem-solvers who want to make a real impact in tech support.
- Qualifications: Basic IT knowledge or a willingness to learn; Windows OS familiarity preferred.
- Other info: This role is ideal for those eager to grow in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
Are you a problem-solver who thrives on helping others navigate technology? Do you have the patience and communication skills to turn IT challenges into seamless solutions? As IT Support, you’ll be the friendly voice behind the scenes, supporting colleagues across the organisation and ensuring every tech issue is handled swiftly and professionally.
Join a Leading Automotive Retailer. Gillespie Recruitment is thrilled to partner with a leading automotive retailer, operating a number of motor retail brands as well as companies in the fleet management and parts distribution spaces. As part of their expansion, they’re recruiting an IT Support to join their dynamic team!
Key Responsibilities:- Provide friendly and efficient customer service to all users, helping them with common technical issues.
- Offer first-line technical support for basic IT-related issues, escalating more complex problems to senior team members.
- Conduct troubleshooting and issue triage for common technical problems, following established procedures to resolve them.
- Escalate unresolved issues to appropriate team members in a clear and concise manner.
- Follow standard procedures for routine tasks, such as profile provisioning and deprovisioning, and provide assistance wherever needed.
- Basic knowledge of IT systems, or a willingness to learn on the job.
- Effective research skills to investigate and resolve unfamiliar issues.
- Working knowledge of the Windows operating system.
If you’re eager to join a dynamic team in a growth-focused environment, we want to hear from you! Apply Now!
IT Support employer: Gillespie Recruitment Ltd
Contact Detail:
Gillespie Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss these confidently during your interview will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the friendly voice helping colleagues, practice explaining technical concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 3
Research the company and its tech environment. Understanding their specific IT systems and tools can give you an edge, allowing you to tailor your responses and show genuine interest in their operations.
✨Tip Number 4
Prepare for scenario-based questions. Think of examples where you've successfully resolved tech issues or helped others, as this will highlight your problem-solving skills and customer service approach.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and criteria for the IT Support position. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Highlight Relevant Skills: Make sure to emphasise your problem-solving abilities, communication skills, and any technical knowledge you have, especially related to IT systems and the Windows operating system. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work in IT Support and how you can contribute to the team. Keep it concise and focused on your relevant skills.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Gillespie Recruitment Ltd
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Highlight your thought process and the steps you took to resolve the problem, as this will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since the role involves helping others with tech issues, practice explaining complex concepts in simple terms. During the interview, focus on clear communication to show that you can be the friendly voice that users need.
✨Demonstrate Your Willingness to Learn
The job requires a basic knowledge of IT systems, but showing enthusiasm for learning is key. Be ready to discuss how you keep up with new technologies or any relevant courses you've taken, even if they're informal.
✨Familiarise Yourself with Common IT Issues
Research common technical problems that users face, especially related to the Windows operating system. Being able to discuss these issues and potential solutions will show your preparedness and understanding of the role.
