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- Tasks: Join us as a Night Porter, ensuring guest satisfaction and safety during the night shift.
- Company: We're a vibrant hospitality team in Hoddesdon, dedicated to excellent service and guest experience.
- Benefits: Enjoy 28 days of annual leave, company sick pay, and a health and wellbeing programme.
- Why this job: Perfect for night owls who thrive in dynamic environments and want to make a difference.
- Qualifications: Must be able to work independently at night and maintain high personal standards.
- Other info: Flexible shifts with opportunities for additional training and company events.
The predicted salary is between 21000 - 26000 £ per year.
Our client based in Hoddesdon is looking for a Night Porter to join their team and ensure smooth operations during the night shift, providing excellent guest service, maintaining security, and keeping public areas clean and safe. This position is paying a competitive salary of £26,500 and the working hours are 11.00pm-7.00am Tuesday-Saturday.
Key Responsibilities:
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, welfare, safety and security including administering first aid if required.
- Diligently hand over from one shift to another, communicating everything required from a customer service point of view, and to ensure successful on-going operations.
- Set up meeting rooms and other public areas ready for the start of day.
- Make sure conference equipment (AV, lighting etc.) is in full working order and ready to be used or secured if not required.
- Take overnight responsibility for reception.
- Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages efficiently and accurately.
- Undertake nightly cleaning duties and occasional deep cleaning tasks as required.
- Conduct regular overnight tours of the building to ensure means of escape are maintained and fire and security measures in place and effective.
- Act in the event of a fire alarm in accordance with fire procedures, including proper evacuation where required according to written fire procedures.
- Ensure energy is conserved where practicable, lights are switched off when rooms are not in use, windows and doors are closed to exclude draughts, and heating controls, thermostats and radiators are set to optimal levels for comfort and energy efficiency.
- In colder months, ensure early morning heating is provided in meeting rooms ready for their occupancy.
- Resolve any minor maintenance related faults discovered, alternatively record action required by the maintenance team or alert 'on call' maintenance support if urgent.
Skills:
- Able to work alone between 11pm and 7am.
- Able to work on different nights according to customer demand including weekends with non-consecutive days off.
- High standard of personal grooming, dress and appearance.
- Able to work flexible work patterns, including bank and public holidays, as required according to a rota.
Benefits:
- 28-day annual leave (including bank holidays).
- Additional holiday allowance upon completion of 3 and 5 years.
- Company sick pay.
- Health and Wellbeing programme.
- Company pension (6% employer contribution).
- Bespoke online training platform.
- Free company events.
Night Porter employer: Room At The Top Recruitment
Contact Detail:
Room At The Top Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as guest service and security measures, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share examples of how you've handled guest requests or resolved issues, as this will show your suitability for the role.
✨Tip Number 3
Prepare to discuss your ability to work independently during night shifts. Think of scenarios where you've successfully managed tasks alone, as this will reassure the employer of your capability to handle the responsibilities.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the company can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise any previous customer service experience, security responsibilities, or cleaning duties you've undertaken.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific aspects of the job description, such as your ability to work night shifts and handle guest requests, to demonstrate your suitability.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Porter role, such as communication, problem-solving, and attention to detail. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Room At The Top Recruitment
✨Show Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle requests and resolve issues efficiently.
✨Demonstrate Your Attention to Detail
This role requires maintaining security and cleanliness. During the interview, mention specific instances where your attention to detail made a difference, whether it was in cleaning, setting up spaces, or ensuring safety protocols were followed.
✨Be Ready for Scenario Questions
Expect questions about how you would handle various situations, such as a fire alarm or a guest complaint. Think through potential scenarios beforehand and articulate your thought process clearly, showing that you can remain calm under pressure.
✨Highlight Your Flexibility
The job requires working nights and weekends, so it's important to convey your willingness to adapt. Share any experiences where you've successfully worked flexible hours or managed changing schedules, demonstrating your commitment to the role.
