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- Tasks: Lead the development and optimisation of Microsoft Dynamics for a fostering charity.
- Company: Join the UK's leading fostering charity and membership organisation making a real impact.
- Benefits: Enjoy 38 days leave, flexible working, and family-friendly policies.
- Why this job: Be the go-to CRM expert and drive positive change in the fostering community.
- Qualifications: Hands-on experience with Microsoft Dynamics and a passion for system improvement required.
- Other info: Diversity is valued; care-experienced applicants guaranteed an interview.
The predicted salary is between 42630 - 47705 £ per year.
We’re looking for a skilled and proactive CRM System Owner to help lead the development and optimisation of Microsoft Dynamics for the UK’s leading fostering charity and membership organisation.
Location: Home-based or based in one of four offices (London, Belfast, Cardiff or Glasgow) with occasional travel to London
Salary: £42,630 - £47,705 + London Weighting if eligible
Contract: Permanent, full time – 35 hours per week (part-time 0.8 FTE considered)
Closing Date: Monday 23rd June, 11.59pm
Interview Date: Tuesday 1st or Wednesday 2nd July (via Microsoft Teams)
What you’ll be doing: As CRM System Owner, you will be the go-to person for all things Microsoft Dynamics, ensuring the CRM system meets the evolving needs of the organisation. From strategic planning and system development to supporting colleagues and working with suppliers, your expertise will help the organisation to better understand and support the fostering community.
Primary objectives of the role are:
- Be the primary CRM expert and first point of contact
- Lead the strategic development of the CRM system
- Increase CRM usage and optimise functionality across teams
- Manage relationships with external system partners
- Strengthen reporting capabilities to drive insight and decision-making
Who we are looking for: This is a great opportunity for a CRM professional with hands-on experience of Microsoft Dynamics. If you’re confident in system configuration, stakeholder engagement, training users, and are passionate about improving systems to support impact-driven work, we’d love to hear from you!
In return:
- 38 days leave (including bank holidays) pro rata
- Flexible and hybrid working
- A range of family friendly and fostering friendly leave options
- Enhanced maternity, adoption and sick pay
- 24/7 Employee Assistance Helpline
- Pension and life assurance
- Contribution to eye tests and lenses
- Season ticket loans
The organisation values diversity and welcomes applicants from all backgrounds, particularly under-represented groups. Care-experienced applicants meeting the minimum criteria are guaranteed an interview. Applicants with disabilities can request reasonable adjustments. Job-sharing for all roles will also be considered; please indicate your interest in your application.
Other roles you may have experience of could include: CRM Manager, CRM Analyst, Microsoft Dynamics Lead, Data and Systems Lead, CRM Consultant, Systems and Insights Officer, CRM Support Manager, Data Operations Manager.
CRM System Owner employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM System Owner
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics and its functionalities. Since the role requires you to be the primary CRM expert, having a deep understanding of the system will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide you with insights into the organisation's culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in stakeholder engagement and training users. This role emphasises collaboration and support, so showcasing your ability to work with diverse teams will set you apart from other candidates.
✨Tip Number 4
Research the fostering charity sector and understand the specific challenges it faces. Being knowledgeable about the context in which the organisation operates will help you articulate how your skills can contribute to their mission.
We think you need these skills to ace CRM System Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CRM System Owner. Familiarise yourself with Microsoft Dynamics and how it can be optimised for fostering charities.
Tailor Your CV: Highlight your relevant experience with CRM systems, particularly Microsoft Dynamics. Include specific examples of how you've improved system functionality or user engagement in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting the fostering community. Discuss your hands-on experience with CRM systems and how you can contribute to the organisation's goals.
Showcase Your Skills: Emphasise your skills in stakeholder engagement, training users, and strategic planning. Provide concrete examples of how you've successfully managed relationships with external partners in past positions.
How to prepare for a job interview at NFP People
✨Know Your Microsoft Dynamics Inside Out
As a CRM System Owner, you'll need to demonstrate your expertise in Microsoft Dynamics. Brush up on its features, functionalities, and recent updates. Be prepared to discuss how you've used it in past roles to drive improvements.
✨Showcase Your Strategic Thinking
This role involves leading the strategic development of the CRM system. Think about examples where you've successfully implemented strategies that enhanced system usage or improved stakeholder engagement. Be ready to share these insights during your interview.
✨Prepare for Stakeholder Engagement Scenarios
Since managing relationships with external partners is key, think of times when you've effectively engaged stakeholders. Prepare to discuss how you navigated challenges and built strong working relationships, as this will be crucial for the role.
✨Highlight Your Training and Support Skills
You'll be supporting colleagues in using the CRM system, so it's important to showcase your experience in training and user support. Prepare examples of how you've successfully trained users or provided support to enhance their understanding and usage of a system.
