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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Club Systems International Ltd, a leader in golf IT solutions since 1982.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Be part of a dynamic team making a real impact in the sports tech industry.
- Qualifications: Passion for customer care and a keen interest in IT and sports are essential.
- Other info: Work with clients from around the globe, enhancing your international experience.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about customer care and have a keen interest in IT and sports? Club Systems International Ltd, the global leader in golf IT applications, is looking for a Service Desk Analyst to join our dynamic team and support our growing customer base worldwide. Since 1982, Club Systems International Ltd has been at the forefront of designing, building, and supporting innovative solutions for golf club administration and management. Our flagship product, ClubV1, along with our Merlin Touch EPOS solution and mobile applications, supports over 1,750 golf clubs globally. With clients spanning the UK, Europe, and countries like Kenya, Belize, and St Lucia, we’re dedicated to delivering exceptional service to golf clubs and federations around the world.
Key Responsibilities
- Deliver exceptional customer support across various communication channels, including phone, email, live chat, and social media.
- Diagnose and log incidents accurately, providing effective solutions to meet customer-focused SLAs.
- Collaborate with customers to resolve software and hardware issues efficiently.
- Work as part of a dedicated team to continuously enhance customer satisfaction.
- Follow best practices of the Service Desk Institute to maintain a high standard of support.
What We’re Looking For
Support Desk Analyst employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Analyst
✨Tip Number 1
Familiarise yourself with the key products mentioned in the job description, like ClubV1 and Merlin Touch. Understanding these tools will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in IT support contexts. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this will demonstrate your capability to deliver exceptional support.
✨Tip Number 3
Research the company’s history and its impact on the golf industry. Being knowledgeable about Club Systems International Ltd's journey and achievements can help you connect with the interviewers and show your enthusiasm for joining their team.
✨Tip Number 4
Prepare to discuss how you would handle various communication channels, such as phone and live chat. Think of examples that highlight your adaptability and ability to maintain professionalism across different platforms.
We think you need these skills to ace Support Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Support Desk Analyst position. Tailor your application to highlight your relevant experience in customer support and IT.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer support, especially in IT or related fields. Mention specific examples of how you resolved issues or improved customer satisfaction.
Show Your Passion: Since the role involves a keen interest in sports, particularly golf, make sure to express your passion for the sport in your application. This can help demonstrate your fit for the company culture at Club Systems International Ltd.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's commitment to exceptional service.
✨Demonstrate Your IT Knowledge
Since the role involves diagnosing software and hardware issues, be prepared to discuss your technical skills. Brush up on common IT problems and solutions, and be ready to explain how you would approach troubleshooting in a real-world scenario.
✨Familiarise Yourself with Club Systems International Ltd
Research the company and its products, especially ClubV1 and Merlin Touch EPOS. Understanding their offerings will not only impress your interviewers but also help you relate your answers to their specific needs and challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve a customer issue under pressure. Practising these types of questions can help you articulate your thought process clearly during the interview.
