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- Tasks: Support customers in managing rent and service charge payments through calls and digital platforms.
- Company: Join Stonewater, a company dedicated to providing housing support and solutions.
- Benefits: Enjoy a home-based role with flexible shifts and full training provided.
- Why this job: Make a real impact by helping customers navigate their financial challenges in a supportive environment.
- Qualifications: Resilience and strong communication skills are essential; experience in customer service is a plus.
- Other info: Work from home with occasional travel for meetings; shifts cover evenings and weekends.
The predicted salary is between 30000 - 42000 £ per year.
Here at Stonewater, an exciting opportunity has arisen for an Income Officer to join us and provide our customers, across all tenures to include social rented and homeowners, with the right support to manage their rent and service charge payments. You’ll review both rent and service charge accounts contacting customers either by telephone or digital platforms to identify why they have not paid their charges and offer them appropriate support and advice to enable them to do so. You’ll ask questions to -find underlying issues and make our customers feel supported, all whilst ensuring they are clear on what action they need to take to find solutions to their debt issues. You’ll need to be highly resilient and able to handle challenging and sensitive conversations. You’ll manage a caseload and offer basic benefit advice, discuss repayment options and make affordable, sustainable arrangements. We’ll provide you will full training and support when you join us. This is a home-based role and you won’t be required to visit our customers in their homes. You’ll be required to travel to a central location a few times a year to attend meetings. The Income team operates between the hours of 08:00 – 20:00, Monday to Friday and 09:00 – 13:00 on a Saturday. You’ll work to agreed shifts, on a rota basis of either 08:00 – 16:00, 09:00 – 17:00 or 10:00 – 18:00 up to a maximum of 37.5 hours per week. This will also include a 12:00 – 20:00 shift on a weekday as we…
Income Officer employer: Blue Octopus
Contact Detail:
Blue Octopus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the common challenges customers face regarding rent and service charge payments. Understanding these issues will help you empathize with customers during conversations and provide tailored support.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Role-playing difficult conversations with a friend or family member can boost your confidence and prepare you for real-life scenarios.
✨Tip Number 3
Research the various benefits and repayment options available to customers. Being knowledgeable about these resources will enable you to offer effective advice and solutions during your interactions.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working various hours, showing that you are adaptable can make you a more attractive candidate.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Officer position at Stonewater. Understand the key responsibilities, such as managing rent and service charge payments, and the skills required, like resilience and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the Income Officer role. Emphasize any previous roles where you managed customer accounts, handled sensitive conversations, or provided financial advice.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers manage their payments. Mention specific examples of how you've successfully supported individuals in similar situations and demonstrate your understanding of the challenges they face.
Highlight Your Communication Skills: In both your CV and cover letter, emphasize your strong communication skills. Provide examples of how you've effectively communicated with customers, especially in challenging situations, to show that you can handle sensitive conversations with empathy.
How to prepare for a job interview at Blue Octopus
✨Understand the Role
Make sure you have a clear understanding of the Income Officer role and its responsibilities. Familiarize yourself with the key tasks such as managing rent and service charge payments, and providing support to customers. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Prepare for Challenging Conversations
Since the role involves handling sensitive conversations, think about how you would approach difficult discussions. Prepare examples from your past experiences where you successfully managed challenging situations, showing your resilience and ability to empathize with customers.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you would engage with customers via telephone or digital platforms. Highlight any previous experience you have in customer service or similar roles where you had to convey complex information clearly.
✨Demonstrate Problem-Solving Abilities
The interviewers will be interested in your problem-solving skills. Think of scenarios where you identified underlying issues and provided solutions. Be prepared to discuss how you would assess a customer's situation and offer appropriate advice on repayment options and benefits.
