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- Tasks: Lead service design projects, from research to delivery, enhancing healthcare services.
- Company: Join VML, a WPP Agency, dedicated to creating impactful products in the healthcare sector.
- Benefits: Enjoy a hybrid work model, fostering creativity and collaboration with flexible options.
- Why this job: Make a difference in healthcare while mentoring others and leading innovative design strategies.
- Qualifications: Deep service design experience, strong strategic thinking, and excellent communication skills required.
- Other info: Opportunity to work in a supportive, inclusive environment with a focus on career progression.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a passionate and experienced Lead Service Designer to elevate our work and lead service designers in creating meaningful, beautifully crafted products and services within the healthcare sector. You will lead a core project and small team in creating and implementing human-centred design strategies that enhance our clients’ services and customer/employee experiences.
Key Responsibilities:
- Service Design Leadership: Lead end-to-end service design processes, from research and ideation to prototyping, testing, delivery, and implementation, ensuring human-centred design principles are applied.
- Strategic Alignment & Transformation: Translate business challenges into human-centred design opportunities, navigating complex environments and aligning solutions with business objectives, especially within digital and business transformation projects.
- Collaboration & Communication: Collaborate with UX/UI teams, clients, and stakeholders to gather insights, define strategies, validate concepts, and ensure project alignment and successful delivery.
- Team Management & Mentorship: Provide guidance, feedback, and mentorship to junior service designers, fostering a collaborative and creative environment while ensuring high-quality work.
- Project Management & Delivery: Manage project planning, scope, and timelines, ensuring projects are delivered on time and within budget, while communicating effectively with stakeholders.
Skills & Experience:
- Deep background in service design.
- Exceptional strategic thinking.
- Ability to collaborate across multidisciplinary teams.
- Experience leading service design within digital & business transformations as well as customer experience.
- Comfortable navigating complex enterprise environments.
- Strong understanding of human-centred design principles.
- Experience with research, ideation, prototyping, testing, delivery, and implementation.
- Excellent communication and presentation skills.
- Experience in project planning and management.
- Experience managing a small team of service designers.
Tools: Keynote & PowerPoint, Figma or equivalent, Miro or equivalent.
Nice to have: Experience working within the healthcare sector.
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it’s a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and how you can update the information you have provided us with or how to remove it.
Freelance Lead Service Designer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Lead Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially within the healthcare sector. This will not only help you understand the specific challenges faced in this field but also allow you to speak confidently about how your skills can address these issues during discussions.
✨Tip Number 2
Network with professionals already working in service design or related roles within healthcare. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your past work that demonstrate your ability to lead service design projects. Highlight instances where you successfully navigated complex environments and aligned solutions with business objectives, as this aligns closely with the role's requirements.
✨Tip Number 4
Showcase your collaborative skills by being ready to discuss how you've worked with multidisciplinary teams in the past. Emphasising your experience in mentoring junior designers will also resonate well, as team management is a key aspect of this role.
We think you need these skills to ace Freelance Lead Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Freelance Lead Service Designer position. Tailor your application to highlight your relevant experience in service design and leadership.
Showcase Your Experience: In your CV and cover letter, emphasise your background in service design, particularly within healthcare or similar sectors. Provide specific examples of projects where you've led teams and implemented human-centred design strategies.
Highlight Collaboration Skills: Since the role involves collaboration with UX/UI teams and stakeholders, mention any relevant experiences where you've successfully worked in multidisciplinary teams. This will demonstrate your ability to communicate and align strategies effectively.
Tailor Your Application: Customise your cover letter to reflect your understanding of the company's values and how your skills align with their mission. Mention your familiarity with tools like Figma and Miro, as well as your project management experience.
How to prepare for a job interview at LinkedIn
✨Showcase Your Service Design Expertise
Be prepared to discuss your previous experience in service design, particularly within the healthcare sector. Highlight specific projects where you led end-to-end processes and how you applied human-centred design principles to achieve successful outcomes.
✨Demonstrate Strategic Thinking
Think about how you can translate complex business challenges into design opportunities. During the interview, share examples of how you've navigated similar situations and aligned design solutions with business objectives, especially in digital transformation projects.
✨Emphasise Collaboration Skills
Collaboration is key in this role. Be ready to discuss how you've worked with multidisciplinary teams, including UX/UI designers and stakeholders. Share instances where your communication skills helped gather insights and validate concepts effectively.
✨Prepare for Team Management Questions
As a Lead Service Designer, you'll be mentoring junior designers. Think about your leadership style and be prepared to discuss how you foster a creative environment, provide feedback, and ensure high-quality work from your team.
