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For Companies At a Glance
- Tasks: Lead the Customer Success team and drive excellence in client relationships.
- Company: Join a fast-growing mobile-first contextual advertising platform with impressive clients like Apple and Amazon.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a scaling company with a strong reputation and a focus on innovation.
- Qualifications: 6+ years in client-facing roles, preferably in Ad Tech or agencies.
- Other info: Work closely with founders and shape the future of customer success.
The predicted salary is between 43200 - 72000 £ per year.
Fantastic opportunity to lead the Customer Success function for a scaling mobile-first contextual advertising platform.
The Company:
- Founders have exited two ad tech companies previously
- Not reliant on IDFA tracking
- Clients include Apple, Amazon, Rovio
- 100% Year on Year growth
The Role:
The Head of Customer Success will play a pivotal role in the platform's growth and future. Work closely with the founders, define strategy, refine processes, and drive excellence across Customer Success. Grow the Customer Success team.
Desired Skills/Experience:
- The Head of Customer Success should have a solid background in client-facing roles within the Ad Tech or agency space.
- Ideally 6+ years in Account Management
- Programmatic and/or Mobile experience desirable
- Ability to communicate effectively and interpret complex data
Head of Customer Success at Contextual Mobile Advertising Platform (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at Contextual Mobile Advertising Platform (Basé à London)
✨Tip Number 1
Network with professionals in the ad tech industry, especially those who have experience in customer success roles. Attend relevant events or webinars to connect with potential colleagues and learn more about the latest trends in contextual advertising.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the mobile-first advertising space. Understanding the nuances of programmatic and mobile advertising will help you stand out as a candidate who can drive success for the company.
✨Tip Number 3
Prepare to discuss your previous experiences in client-facing roles, particularly how you've driven customer success in past positions. Be ready to share specific examples of strategies you've implemented that led to measurable improvements.
✨Tip Number 4
Research the company's clients and their needs, such as Apple and Amazon. Tailoring your understanding of how you can enhance customer relationships for these high-profile clients will demonstrate your commitment and insight into the role.
We think you need these skills to ace Head of Customer Success at Contextual Mobile Advertising Platform (Basé à London)
Some tips for your application 🫡
Understand the Company: Research the Contextual Mobile Advertising Platform and its founders. Familiarise yourself with their previous successes in ad tech and their current growth trajectory to tailor your application.
Highlight Relevant Experience: Emphasise your experience in client-facing roles, particularly within Ad Tech or agencies. Make sure to detail your 6+ years in Account Management and any programmatic or mobile experience you have.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to interpret complex data and communicate it clearly to clients.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Head of Customer Success position. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Golden Bees
✨Understand the Company and Its Clients
Before your interview, make sure to research the company thoroughly. Familiarise yourself with their clients like Apple and Amazon, and understand their unique selling points in the mobile-first contextual advertising space.
✨Showcase Your Experience
Highlight your relevant experience in client-facing roles, particularly within Ad Tech or agencies. Be prepared to discuss specific examples of how you've driven customer success and improved processes in previous positions.
✨Demonstrate Strategic Thinking
As the Head of Customer Success, you'll need to define strategy and refine processes. Prepare to discuss your approach to developing a customer success strategy and how you would implement it effectively.
✨Communicate Complex Data Clearly
Since the role requires interpreting complex data, practice explaining data-driven insights in a clear and concise manner. Think of examples where you've successfully communicated data to clients or stakeholders.
