Regional Training Manager

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Regional Training Manager to support our Luxury Division of hotels. As Regional Training Manager you will work in conjunction with the General Managers and Managing Director to identify the training and development needs, design and deliver the appropriate interventions and evaluate effectiveness against people objectives. This role will cover 7 hotels in the UK and will involve travel and overnight stays in our hotels as required.

As Regional Training Manager your role will involve supporting alongside our other regional training managers in Hand Picked Hotels and focus on our luxury division. This full-time role is needed on a Monday to Friday basis with frequent travel and overnight stays at our hotels during your working week.

• You will be responsible for delivering training and development interventions at group, regional or hotel level based on an average of 3 days per week of delivery, ensuring all departments and job levels up to General Manager receive appropriate training.
• Monitor and evaluate training activity to assess performance against people and business objectives.
• Deliver and maintain an effective induction programme at group, hotel and departmental level.
• Work with the HR team and line managers to identify and assess future and current training needs by supporting job analysis, career paths, performance discussions, thereby supporting effective succession planning across the group.
• Administer the training function and maintain up-to-date records including OWL, ensuring GDPR compliance.
• Responsible for own regional training administration.
• Support with the implementation of LQA standards across your hotels.
• Work with General and Deputy General Managers and departmental heads to drive training activity to support delivery of service standards.
• Drive and support apprenticeship programmes across the business.
• Ensure health and safety training materials are updated in line with company policy and legislation.
• Co-ordinate external health and safety training.
• Carry out project work as required across the group.

You will work alongside our other Regional Training Managers and report to our Head of Learning and Development.

To be considered for this role of Regional Training Manager, you must have current classroom training delivery experience within the luxury hospitality industry, with LQA or equivalent knowledge. You should be able to demonstrate previous experience of coaching and developing others, at all levels. Have excellent presentation skills and also be able to design course content. It is vital you are exceptionally organised and able to prioritise and juggle a busy workload and multiple areas of responsibility. You are passionate about developing yourself and others. You have a clear, approachable and friendly communication style and strong customer service orientation. Can demonstrate excellent analytical, problem solving judgement and decision making skills. You will also ideally hold Group Training Skills, Level 3 in Education and Training or Learning and Development, Train the Trainer and other recognised training qualifications.

Company Benefits include:

• A competitive salary package, travel expenses and overnight accommodation whilst on training assignments.
• Company pension scheme with a generous employer contribution.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.