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- Tasks: Lead process improvements and manage business systems for a dynamic broadcast company.
- Company: ES Broadcast is a top provider in the broadcast industry, serving various sectors globally.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: Join a fast-paced environment where your ideas can drive real change and impact.
- Qualifications: Experience with CRM/ERP systems is preferred; strong problem-solving skills are essential.
- Other info: This is a 15-month fixed-term contract covering maternity leave.
The predicted salary is between 42000 - 46200 £ per year.
LOCATION: Watford
DEPARTMENT: Systems
WORKING HOURS: 9am – 6pm
SALARY: 50 - 55k per annum
REPORTS TO: Group COO
15 Months' Fixed-Term Contract - Maternity Cover
ABOUT ES BROADCAST
ES Broadcast is a leading provider of equipment sales, equipment rental and systems integration services to the professional broadcast industry, as well as live events, esports, corporate and government sectors. The company is part of the ES Media Group, which also includes divisions in the cinema equipment rental and library migration and content services industries. The HR function provides services to all companies across the ES Media Group in UK, Europe, New Zealand and USA.
PURPOSE OF THE ROLE
The Business Process Manager plays a crucial role in improving, optimising and maintaining the growing portfolio of Business Systems used within the Group. This role will support internal users of Salesforce, Rootstock and Certinia, as well as overseeing the implementation of a system called Solutions 360 (Q360) ensuring these tools align with ES Media Group’s goals.
DUTIES AND KEY ACCOUNTABILITIES
- Work closely with the leadership team to create long-term strategies for process improvement and oversee the execution of large-scale improvement projects.
- Oversee the implementation of an ERP platform called Q360.
- Lead process mapping workshops with key stakeholders to optimise workflows.
- Establish and implement best practices for standardising processes across departments.
- Identify and manage risks related to process changes.
- Provide training and ongoing support to staff on new processes and best practices.
- Lead cross-functional teams in driving continuous process improvement initiatives, ensuring alignment with business objectives.
- Develop and maintain comprehensive process documentation to ensure clear communication of workflows across teams.
- Collaborate with teams across the organisation to address issues as they arise and liaise with third-party vendors to resolve them.
- Managing a team of two System Administrators.
SKILLS REQUIRED
- Experience with CRM, ERP and Finance systems. Experience with Salesforce, Rootstock, Certinia and Q360 is an advantage but not essential.
- Proven track record of implementing successful process improvement initiatives.
- PRINCE2 / Lean Six Sigma with demonstrated improvement experience (desirable).
- Advanced in MS Excel (Formulas, Lookup Functions, Macros, Pivots, Visual Basic, Data Validation).
- Advanced in MS Word – Know how to use the developer tab to customise templates.
- Experience using Work Management Platforms (Smartsheet, Trello).
- Able to effectively communicate with stakeholders at all levels of the organisation.
- Able to manage change effectively, ensuring that process changes are implemented smoothly and successfully.
- Great eye for detail, exceptional problem-solving skills, and a can-do attitude.
- Excellent and efficient translator between user needs and Business System instances in a fast-paced and demanding environment.
- Able to work independently and collaboratively with people on projects.
- Passionate and keen to learn and get to the root of a problem.
- Experience of working within the broadcast industry an advantage but not essential.
GENERAL REQUIREMENTS
- To take responsibility for your own health and safety as necessary.
- To comply with the company’s disciplinary and grievance procedure as required.
- To comply with the company’s policies and procedures at all times.
- The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
- Duties are set out in this job description but please note that, in consultation with the post holder, the company reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description.
APPLICATION PROCESSES
Broadcast will only consider applications that include a covering letter/statement detailing how you meet each of the requirements set out in the Required Skills and Experience section of this job description. You should include this cover letter alongside your CV, setting out your experience and career path to date, alongside your relevant skills and qualifications. We are committed to encouraging equality, diversity and inclusion among our workforce and recruitment and eliminating unlawful discrimination. If you do not hear from us within 10 working days, please assume your application has not been successful on this occasion, usually due to other candidates having more relevant sector exposure, qualifications or skills. We thank you for your interest.
Business Process Manager employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Manager
✨Tip Number 1
Familiarise yourself with the specific business systems mentioned in the job description, such as Salesforce, Rootstock, and Certinia. Even if you don't have direct experience, understanding their functionalities can help you speak confidently about how you would leverage these tools in your role.
✨Tip Number 2
Highlight any previous experience you have with process improvement methodologies like PRINCE2 or Lean Six Sigma. Be prepared to discuss specific projects where you've successfully implemented changes, as this will demonstrate your capability to lead similar initiatives at ES Broadcast.
✨Tip Number 3
Network with professionals in the broadcast industry or those who have worked with ERP systems. Engaging in conversations can provide insights into the challenges faced in this sector and help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've managed change in past roles. Use examples that showcase your ability to communicate effectively with stakeholders and lead cross-functional teams, as these are key aspects of the Business Process Manager role.
We think you need these skills to ace Business Process Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to write a cover letter that specifically addresses how you meet each of the skills and experience requirements listed in the job description. Use examples from your past work to demonstrate your qualifications.
Highlight Relevant Experience: In your CV, emphasise any experience you have with CRM, ERP, and finance systems, particularly if you've worked with Salesforce, Rootstock, Certinia, or Q360. This will show that you have the necessary background for the role.
Showcase Process Improvement Skills: Detail any successful process improvement initiatives you've led in previous roles. Mention specific methodologies like PRINCE2 or Lean Six Sigma if applicable, as these are desirable for the position.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Business Process Manager role.
How to prepare for a job interview at Career Wallet
✨Understand the Business Systems
Familiarise yourself with the specific business systems mentioned in the job description, such as Salesforce, Rootstock, Certinia, and Q360. Being able to discuss how these tools can be optimised for process improvement will show your preparedness and relevance to the role.
✨Demonstrate Process Improvement Experience
Prepare examples of past experiences where you've successfully implemented process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your problem-solving skills and ability to manage change effectively.
✨Showcase Your Communication Skills
As a Business Process Manager, you'll need to communicate with stakeholders at all levels. Be ready to discuss how you've effectively communicated complex ideas in previous roles, and consider preparing a few questions to ask the interviewers that demonstrate your interest in collaboration.
✨Prepare for Team Management Questions
Since the role involves managing a team of System Administrators, think about your leadership style and how you motivate and support your team. Be prepared to share examples of how you've led teams in the past and how you plan to foster a collaborative environment.
