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- Tasks: Join our Housing Operations Team to manage housing services and support tenants.
- Company: West Lothian Council is dedicated to serving the community and promoting diversity.
- Benefits: Enjoy access to a Pool Car Scheme for business travel and a supportive work environment.
- Why this job: Make a real impact in people's lives while working in a diverse and inclusive team.
- Qualifications: Chartered Institute of Housing Level 4 or equivalent and relevant housing management experience required.
- Other info: We encourage applications from under-represented groups to reflect Scotland's diversity.
The predicted salary is between 28800 - 43200 £ per year.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
An opportunity has arisen within West Lothian Council Housing, Customer & Building Services for Housing Officers to join our Housing Operations Team. You must have the key skills that will enable you to provide an excellent generic housing management service to our customers and partners.
You will be responsible and accountable for the implementation of all Housing Management policies and procedures and ensure compliance with current legislation, regulation and good practice.
You should be able to communicate well at all levels and have a working knowledge of providing assistance to tenants and their families who have complex needs who are experiencing difficulties in sustaining their tenancy for a variety of reasons.
You should be able to co-ordinate service delivery to ensure that multi-functional services are delivered in accordance with council policy and to meet the needs of tenants and their communities.
Chartered Institute of Housing Level 4 or equivalent and recent relevant frontline Housing Management experience.
The successful candidate will have access to West Lothian Council’s Pool Car Scheme in order to undertake approved business travel.
Housing Officer, Whitburn Partnership Centre, 493.05 - WEL09215 employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer, Whitburn Partnership Centre, 493.05 - WEL09215
✨Tip Number 1
Familiarise yourself with the specific housing policies and procedures of West Lothian Council. Understanding their approach will not only help you in interviews but also demonstrate your commitment to aligning with their values.
✨Tip Number 2
Network with current or former Housing Officers within the council or similar organisations. They can provide valuable insights into the role and may even offer tips on how to stand out during the selection process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed complex tenant situations. Highlighting your problem-solving skills and empathy will resonate well with the interviewers.
✨Tip Number 4
Showcase your understanding of the diverse communities in Scotland. Being able to relate to and support tenants from various backgrounds will be a significant advantage in this role.
We think you need these skills to ace Housing Officer, Whitburn Partnership Centre, 493.05 - WEL09215
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Highlight key skills and experiences that align with what West Lothian Council is looking for.
Tailor Your CV: Customise your CV to reflect your relevant experience in housing management. Emphasise any qualifications, such as the Chartered Institute of Housing Level 4, and specific examples of how you've assisted tenants with complex needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing management and your understanding of the challenges faced by tenants. Mention your ability to communicate effectively and coordinate services, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at West Lothian Council
✨Understand Housing Management Policies
Familiarise yourself with the key housing management policies and procedures relevant to the role. Be prepared to discuss how you would ensure compliance with current legislation and good practice during the interview.
✨Showcase Communication Skills
Since the role requires effective communication at all levels, think of examples where you've successfully communicated with diverse groups. Highlight your ability to assist tenants with complex needs and how you can adapt your communication style accordingly.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've helped tenants sustain their tenancies despite challenges. This will showcase your problem-solving skills and your understanding of the complexities involved in housing management.
✨Highlight Team Coordination Experience
Be ready to explain how you've coordinated service delivery in previous roles. Discuss your experience working with multi-functional teams and how you ensured that services met the needs of tenants and their communities.
