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- Tasks: Manage and resolve customer complaints in motor and property insurance claims.
- Company: Join a fast-growing Insurtech company revolutionising claims processing with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, and paid industry qualifications.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in handling complaints, preferably in insurance, with strong communication skills required.
- Other info: This is a fully remote role, primarily for candidates based in the UK.
The predicted salary is between 36000 - 60000 £ per year.
My client are a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. They will also liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience- Proven experience in handling complaints, preferably in the insurance industry
- Familiarity with regulatory requirements and compliance in the insurance industry
- Strong understanding of motor and property insurance claims
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Attention to detail and high level of accuracy
- Proficiency in using relevant software and technology
- Complaint Management: Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication throughout the process.
- Investigation: Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details to gather all necessary information.
- Internal Liaison: Liaise with internal departments, such as claims adjusters/leaders, product developers, Quality Assurance, and Compliance teams, to gather additional information and resolve complaints effectively.
- Thorough Investigation: Conduct thorough investigations into complaints, including reviewing claim files, policy documents, correspondence, and any other relevant materials.
- Customer Communication: Communicate with customers and relevant parties involved in the claim to understand their concerns fully and provide updates on the complaint resolution process.
- Regulatory Compliance: Work closely with the claims team to ensure that all complaints are addressed promptly and in compliance with regulatory requirements.
- Root Cause Analysis: Conduct root cause analysis to identify trends and underlying issues in complaints, and report findings to provide actionable insights to business teams.
- Continuous Improvement: Collaborate with other teams to strengthen their processes, aiming to deliver high levels of customer satisfaction and maintain the company's reputation.
Benefits include a generous health-insurance package, Industry Qualifications paid by the company (after a qualifying period), work from anywhere to facilitate your work-life balance and a quality work from home set up. This is a fully remote role with a requirement to be predominantly based in the UK.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within the insurance sector. This knowledge will not only help you understand the company's focus but also demonstrate your enthusiasm for their innovative approach during any discussions.
✨Tip Number 2
Brush up on your understanding of motor and property insurance claims, as well as the regulatory requirements that govern them. Being well-versed in these areas will allow you to speak confidently about your experience and how it aligns with the role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled complaints or conducted root cause analysis. Having specific instances ready will showcase your problem-solving skills and ability to manage customer concerns effectively.
✨Tip Number 4
Network with professionals in the insurance industry, especially those who have experience in complaints handling. Engaging with others can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Claims Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, particularly within the insurance sector. Emphasise your familiarity with motor and property insurance claims, as well as any relevant regulatory knowledge.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about improving customer experiences in the insurance industry. Mention specific examples of how you've successfully resolved complaints in the past and how your analytical skills can contribute to root cause analysis.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've communicated complex information to customers or colleagues.
Highlight Problem-Solving Abilities: Demonstrate your strong analytical and problem-solving skills by providing examples of challenging complaints you've handled. Discuss the steps you took to investigate and resolve these issues, showcasing your attention to detail and ability to work under pressure.
How to prepare for a job interview at LinkedIn
✨Know Your Complaints Handling Process
Familiarise yourself with the complaints handling process specific to motor and property insurance claims. Be prepared to discuss your previous experiences in managing complaints and how you ensured timely resolutions.
✨Understand Regulatory Requirements
Brush up on the regulatory requirements and compliance standards within the insurance industry. Demonstrating your knowledge of these regulations will show that you are well-prepared for the role and understand the importance of compliance.
✨Showcase Your Analytical Skills
Be ready to provide examples of how you've conducted root cause analysis in past roles. Highlight your ability to identify trends and underlying issues in complaints, as this is crucial for providing actionable insights to the business.
✨Communicate Effectively
Practice your communication skills, as exceptional interpersonal abilities are key for this role. Prepare to discuss how you would handle difficult conversations with customers and internal teams, ensuring clarity and professionalism throughout.
