Head of Infrastructure

Get AI-powered advice on this job and more exclusive features.Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.We\’re looking for a strategic, results-driven Head of Infrastructure to join our Digital & Data team and take charge of our evolving technology estate. If you\’re passionate about delivering world-class infrastructure services and managing high-value supplier relationships, this could be for you.About the RoleAs Infrastructure Manager, you’ll be the strategic and operational lead for Merlin’s global infrastructure estate – spanning cloud platforms, data centres, networks, and critical hardware. This role is central to our mission of delivering exceptional digital guest experiences by ensuring the technology foundations are secure, scalable, and high-performing.ResponsibilitiesOwn and optimise our infrastructure landscape – cloud services, networks, data centres, and hardware.Lead supplier relationships, ensuring delivery against SLAs, cost efficiency, and continuous improvement.Drive infrastructure upgrades, capacity planning, and business continuity initiatives.Track and manage budgets, deliver financial reporting, and spot opportunities for cost reduction.Ensure all infrastructure services comply with regulatory and security standards.Partner across Technology, Procurement, Finance, and business units to deliver on performance and strategic goals.Skills & Experience5–7 years’ experience in infrastructure or supplier management within tech-driven environments.Solid understanding of both cloud and on-premise infrastructure environments.Proven ability to manage vendor contracts, SLAs, escalations, and performance reviews.Strong skills in budget management, forecasting, and cost-benefit analysis.Deep knowledge of compliance standards (e.g., GDPR, ISO27001) and risk mitigation.A knack for building relationships, solving problems, and leading cross-functional projects.Bonus points for relevant certifications (e.g., ITIL, PMP).Interview Process:1-2 stage Panel InterviewOur recruitment process typically takes around 4-5weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesEntertainment ProvidersReferrals increase your chances of interviewing at Merlin Entertainments by 2xGet notified about new Head of Infrastructure jobs in London Area, United Kingdom.London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 11 hours agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoCity Of London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoUxbridge, England, United Kingdom 6 days agoGlobal Head of Knowledge Technology – LondonLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 weeks agoGreater London, England, United Kingdom 3 weeks agoSurbiton, England, United Kingdom 2 days agoChief of Staff, Chief Digital & Innovation Officer (CDIO)London, England, United Kingdom 2 weeks agoCity Of London, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr