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- Tasks: Support and manage real-time messaging applications like Skype for Business and MS Teams.
- Company: Join a leading financial firm focused on innovative communication solutions.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be part of a collaborative culture that values your input and fosters growth.
- Qualifications: Experience with Windows Server, PowerShell, and networking technologies is essential.
- Other info: ITIL certification is a plus; gain hands-on experience in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Messaging support Engineer - Real Time Messaging Skype for Business, Mattermost/Symphony
Chester or Bromley
12 Months
One of our large Financial clients is currently looking for an IT Analyst - Real Time Messaging. The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
Key Responsibilities:
- Manage Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Manage a Windows Server 2008 R2/2012 environment.
- Write PowerShell scripts.
- Read SIP traces, UCCAPI log files, Wireshark network captures.
- Utilise monitoring technologies (Splunk, SCOM, SiteScope).
- Understand Active Directory, Server, Database (SQL), networking & voice technologies.
- Understand Linux server, networking and storage technologies.
- Work with virtual platforms (client and server) and Microsoft Office products.
- Engage in incident, change & problem management disciplines; knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in-depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Execute processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepare for new or changed services, manage the change process and maintain regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Messaging Engineer - Real Time Messaging, Skype for Business employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Engineer - Real Time Messaging, Skype for Business
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business, Mattermost, and MS Teams. Having hands-on experience with these platforms will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small scripts to automate tasks or manage systems, which can be discussed during your interview.
✨Tip Number 3
Gain a solid understanding of monitoring technologies like Splunk and SCOM. Being able to discuss how you've used these tools to monitor application performance will demonstrate your practical knowledge.
✨Tip Number 4
If you have ITIL certification, make sure to highlight it. If not, consider familiarising yourself with ITIL principles, as this knowledge can set you apart from other candidates and show your commitment to best practices.
We think you need these skills to ace Messaging Engineer - Real Time Messaging, Skype for Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, Mattermost/Symphony, and other technologies mentioned in the job description. Use specific examples to demonstrate your hands-on experience managing these platforms.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Messaging Engineer role. Mention your familiarity with PowerShell scripting, SIP traces, and monitoring technologies like Splunk. Show enthusiasm for the position and the company.
Highlight ITIL Knowledge: If you have ITIL certification or knowledge of ITIL principles, make sure to include this in your application. Explain how your understanding of ITIL processes can benefit the company's infrastructure management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Analyst role.
How to prepare for a job interview at Pontoon
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Skype for Business, Mattermost/Symphony, and MS Teams. Be prepared to discuss specific scenarios where you've managed these platforms effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled critical client escalations or production changes in the past. This will show your ability to think on your feet and manage high-pressure situations.
✨Familiarise Yourself with ITIL Principles
Since a solid understanding of ITIL principles is beneficial, brush up on these concepts. Be ready to discuss how you've applied ITIL processes in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's collaboration environment and their expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
