Field Services Engineer

Company Description

Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki\’s range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.

Role Description

This is a full-time Field Services Engineer. The Field Services Engineer will be responsible for troubleshooting, providing technical support, conducting preventive maintenance, and delivering exceptional customer service for Mimaki\’s products. The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You will be required to travel around the UK and there will be occasions when you will need to stay away overnight.

Qualifications

• Field Service and Technical Support skills
• A full Driving License
• Ability to work alone and as part of a Team
• Troubleshooting expertise
• Strong customer service and communication skills
• Ability to work well under pressure and in a fast-paced environment
• Knowledge of Mimaki products is an advantage
• Relevant technical certifications or qualifications are desirable.