Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for Toshiba heat pump products and assist with installations.
- Company: Carrier is a global leader in energy-efficient air conditioning systems.
- Benefits: Enjoy competitive salary, 25 days holiday, and career progression opportunities.
- Why this job: Join a high-performing team and shape the future of HVAC technology.
- Qualifications: Ideal for graduates in electrical or mechanical engineering with a passion for learning.
- Other info: Internal training provided and opportunities for international travel.
The predicted salary is between 30000 - 42000 £ per year.
Country: United Kingdom
Location: TCUK Plymouth, Porsham Close, Belliver Industrial Estate, Plymouth, Devon PL6 7DB UK
Role: Technical Support Engineer
Location: Plymouth, UK
Contract type: Full time, permanent
Carrier Residential & Light Commercial (CRLE) has an exciting opportunity for a confident, self-starting engineer to join the technical team in Plymouth, Devon UK. The main goal for the role is to provide technical support for Toshiba branded range of Heat Pump products for our European customers including the UK.
We welcome applications from both experienced engineers and post graduate engineers with either an electrical, mechanical or communication background, who live within a commutable distance of Plymouth, Devon.
Responsibilities
- Supporting customers with the installation and commissioning of heat pumps, including help on selection and commissioning of control devices (BMS).
- Providing pre and post sales technical support to our European and UK customers, covering all Heat pump products (VRF, LC Residential, Air 2 Water).
- Preparing and presenting technical product training to EMEA customers.
- Liaising with internal members as necessary to resolve technical issues.
Requirements
- Practical knowledge and expertise with air source heat pumps or the ability to demonstrate the capability to learn (graduate engineer: electrical or mechanical degree).
- Ability to interpret and understand current & new legislation and testing documents.
- Ability to communicate at all levels.
- Confidence to work independently as well as part of a team.
- Good working knowledge and understanding of Microsoft Office tools i.e. Outlook, Excel, PowerPoint & Word.
- Ability to travel both domestically and internationally.
- Valid UK driving license.
Benefits
- Competitive salary dependant on experience.
- Internal training provided.
- 25 days holidays plus bank holidays, plus option to purchase additional days.
- Company pension scheme.
- Employee scholarship scheme.
- Career progression - we love to build and nurture talent from within, therefore we will work with you to achieve your long-term career aspirations.
- The opportunity to work at a global industry leading organisation.
- Opportunity to shape the future of a high-performing technical team.
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources.
About us
Carrier is a worldwide leader in the design and manufacture of energy-efficient air conditioning systems. Our products are supplied globally, with a range that encompasses VRF, Split Systems, Air source heat pumps, Air to Water Heat Pump (A2W) systems and controls.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
HVAC Technical Support Engineer employer: Energy Job Search
Contact Detail:
Energy Job Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Toshiba's heat pump products and their specifications. Understanding the technical details will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the HVAC industry, especially those who work with heat pumps. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Brush up on your communication skills, as this role requires liaising with customers and internal teams. Practising how to explain technical concepts clearly can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your problem-solving abilities during the interview. Think of examples where you've successfully resolved technical issues, as this will showcase your capability to handle the responsibilities of the role.
We think you need these skills to ace HVAC Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the HVAC Technical Support Engineer position. Tailor your application to highlight relevant skills and experiences that match these criteria.
Highlight Relevant Experience: If you have experience with heat pumps or technical support, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your practical knowledge and expertise in the field.
Showcase Communication Skills: Since the role requires effective communication at all levels, include examples in your application that showcase your ability to communicate complex technical information clearly and effectively, both verbally and in writing.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your documents reflect your understanding of the company and its products, particularly Toshiba branded heat pump products.
How to prepare for a job interview at Energy Job Search
✨Know Your Heat Pumps
Make sure you have a solid understanding of air source heat pumps and their functionalities. Be prepared to discuss different types, such as VRF and Air 2 Water systems, and how they operate. This will show your technical knowledge and enthusiasm for the role.
✨Demonstrate Communication Skills
Since the role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex technical information in the past, whether in presentations or one-on-one interactions.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved technical issues. Highlight your analytical skills and how you approach troubleshooting, especially in high-pressure situations. This will demonstrate your capability to handle challenges in the field.
✨Familiarise Yourself with Legislation
Understanding current and new legislation related to HVAC systems is crucial. Brush up on relevant regulations and be prepared to discuss how they impact the installation and commissioning of heat pumps. This shows your commitment to compliance and safety.
