Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents

Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity IncidentsJoin to apply for the Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents role at AmazonSr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents22 hours ago Be among the first 25 applicantsJoin to apply for the Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents role at AmazonDescriptionAs the Sr. Risk Manager for High Severity Incidents (HSI), you will support scaling our program world-wide as well as support incident management and risk mitigation. You will provide world-class empathetic experiences to support internal and external stakeholders after an incident. In this role, you will deep dive incidents, driving accountability across the organization and generating insights that will mitigate risk and improve safety programs.DescriptionAs the Sr. Risk Manager for High Severity Incidents (HSI), you will support scaling our program world-wide as well as support incident management and risk mitigation. You will provide world-class empathetic experiences to support internal and external stakeholders after an incident. In this role, you will deep dive incidents, driving accountability across the organization and generating insights that will mitigate risk and improve safety programs.This is a large-scale, rapid response coordination program designed to ensure timely and thorough management of the highest severity incidents that affect any of our Last Mile drivers, customers, or community members. We investigate and handle the most sensitive of tragedies with professionalism and care, and coordinate the process of response through thoughtful communication with all involved, including the most senior leaders at Amazon. You will be responsible for the experience of our customers and community members during some of the hardest moments of their lives.The role requires a leader who is connected to the details, advocates for customers, leads with empathy, and can effectively influence senior leaders. They will possess a detailed understanding of how to balance speed with evidence gathering and be able to champion customer trust. The leader will dive into team workflows and create efficiencies to scale and lead processes improvements, as well as identify risks and key contributing factors to high severity incidents. They will assess risk and partner across the organization to drive risk mitigation strategies and incident prevention solutions.A successful candidate will possess high emotional intelligence and the capacity to provide support in emotionally charged situations. This includes the ability to remain composed, empathetic, and supportive when dealing with individuals affected by a tragic incident. The candidate should embrace ambiguity and drive clarity across teams and organizations. This role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences. Balancing time between projects and rapid response is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role.This role is required to participate in an on-call rotation to lead rapid response activities. Emotional intelligence and experience supporting crisis, incident management or trauma strongly preferred.Role requires up to 15% international travelMust be able to work flexibly across multiple time zonesExperience working in fast-paced, ambiguous environmentsPosition requires strong adaptability to changing prioritiesAbility to influence without direct authorityExperience in stakeholder management at senior levelsBasic Qualifications6+ years of compliance, audit or risk management experienceBachelor\’s degree or equivalentExperience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationshipExperience developing and implementing of standards, policies and programs or equivalentPreferred QualificationsProject Management Professional (PMP) or equivalent certificationMaster\’s degree or equivalentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company – Amazon UK Services Ltd.Job ID: A2996896Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionProject Management, Management, and Product ManagementIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Amazon by 2xSign in to set job alerts for “Senior Risk Manager” roles.London, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoGovernance, Risk and Compliance (GRC) ManagerLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 1 day agoSenior Risk Manager, Amazon B2B PaymentsLondon, England, United Kingdom 1 day agoDirector of Finance, Performance, Risk and AssuranceLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 days agoFinancial Institutions Credit Risk ManagerLondon, England, United Kingdom 2 weeks agoTadworth, England, United Kingdom 1 week agoEmerging Risk and Capital Senior ManagerLondon, England, United Kingdom 2 weeks agoCredit Risk Director, Flex Originations (Credit Cards)London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 month agoDirector of Risk, Assurance and Health & SafetyLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 23 hours agoLondon, England, United Kingdom 1 week agoDirector of Market, Liquidity and Model RiskLondon, England, United Kingdom 1 week agoOperational Risk and Governance, Director, Commodities and Global Markets EMEALondon, England, United Kingdom 1 day agoSenior Risk Manager, Amazon B2B PaymentsLondon, England, United Kingdom 10 hours agoCredit & Operational Risk Management IT – DirectorAssociate Director, Medical Governance & Risk ManagementLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoDirector of Risk, Assurance and Health and SafetySafeguarding Product Compliance & Risk, Senior ManagerLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoWe’re unlocking community knowledge in a new way. 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