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For Companies At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a fun-filled holiday park on the stunning Northumberland coast.
- Benefits: Enjoy competitive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be part of a supportive team that values diversity and offers growth in a vibrant environment.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach are essential.
- Other info: Full training provided; flexible working options available.
The predicted salary is between 26500 - 35000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
Job Details
- Position: Lettings Administrator
- Type: Full-Time/Permanent
- Salary: £12.71 per hour
Join our One Great Team here at Haven as a Lettings Administrator, where you'll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We're seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park's Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Lettings Administrator - Northumberland employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator - Northumberland
✨Tip Number 1
Familiarise yourself with the local area of Northumberland and Haggerston Castle Holiday Park. Understanding the unique features and attractions of the park will help you engage more effectively with Letting Owners and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling owner relationships. Practising active listening and empathy can set you apart, as these are crucial for addressing concerns and building trust with Letting Owners.
✨Tip Number 3
Network with current or former employees of Haven, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for potential scenarios you might face in the role, such as resolving conflicts or managing feedback from Letting Owners. Having a few examples ready can showcase your proactive and solutions-focused mindset during the interview.
We think you need these skills to ace Lettings Administrator - Northumberland
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lettings Administrator position. Understand the key responsibilities and requirements to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administration or customer service roles. Showcase your organisational skills and ability to manage relationships effectively, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses how your skills and experiences align with the responsibilities of the Lettings Administrator role. Mention your proactive approach to problem-solving and your commitment to delivering exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Lettings Administrator role.
How to prepare for a job interview at leisurejobs
✨Show Your Organisational Skills
As a Lettings Administrator, you'll need to demonstrate strong organisational abilities. Be prepared to discuss your previous experiences managing multiple tasks and how you prioritise effectively. Use specific examples to illustrate your skills.
✨Communicate Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would handle difficult conversations with owners and be ready to share your approach during the interview.
✨Demonstrate Empathy and Problem-Solving
The ability to address concerns with empathy is crucial. Prepare to discuss scenarios where you've resolved issues for clients or colleagues. Highlight your proactive approach to finding solutions and improving experiences.
✨Familiarise Yourself with Compliance Processes
While full training will be provided, having a basic understanding of compliance processes can set you apart. Research relevant regulations and be ready to discuss how you would ensure adherence to these in your role.
