Student Helpdesk Assistant

Student Helpdesk Assistant x3 – £17.17ph plus hol pay – South East London Hybrid – 4 days office based, 1 day from home Immediate start until the end of July 2025 initially THE ROLESupporting processes across the academic cycle, ensuring accurate and timely record management across multiple systems.DUTIES AND RESPONSIBILITIES Support the student lifecycle, utilising systems and databases.Provide a front of house service to students visiting the student enquiries desk, acting as a first point of contact (on a rota basis).Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College\’s protocols.Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.Maintain up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.Undertake any other duties as may reasonabl…