Complaint Officer

Complaint Officer | £190 per day | 4-Month Contract | EdinburghOur client, a UK leader in Pensions and Life Assurance, is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.Please note this role will require you to be based within a commutable distance of Edinburgh – You will be based in office 5 days a week through training and accrediation, moving to hybrid after. Key Responsibilities: Managing the full lifecycle of customer complaints, from inital data gather to final response. Collaborating with internal teams to gather necessary information and drive complaint resolutions.Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.Identifying trends in complaints and providing insights to enhance processes and customer experience.Delivering excellent customer service at every touchpoint.  About you: Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable…