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For Companies At a Glance
- Tasks: Lead daily operations and inspire a dynamic team at Flip Out Watford.
- Company: Join the UK's No.1 Adventure Park Group, delivering fun experiences weekly.
- Benefits: Enjoy a competitive salary, performance bonuses, and 40% discount on food.
- Why this job: Shape unforgettable guest experiences in a vibrant, fast-paced environment.
- Qualifications: Management experience in leisure or hospitality; strong health and safety knowledge required.
- Other info: Full-time role with flexible hours; training and support provided.
The predicted salary is between 30000 - 46000 £ per year.
The term “Park” refers to the Flip Out Watford site.
About Us
We’re Flip Out — the UK’s No.1 Adventure Park Group! From bouncing and climbing to zapping and flipping, we deliver non-stop fun to thousands of guests every week across the UK. At our Watford park, we offer a dynamic, fast-paced and exciting environment where memories are made daily.
Your Mission
As the General Manager, you'll report directly to the franchise owner and oversee a team of 4–6 managers and approximately 40–50 team members. Your role is to lead the park’s daily operations while ensuring a safe, fun and unforgettable guest experience.
You’ll be:
- Inspiring, mentoring and leading by example
- Driving the park’s performance and commercial success
- Managing compliance and safety with precision
- Working hand-in-hand with the franchisee to shape the park’s future strategy
Key Measures of Success
- Customer Experience – Deliver top-tier guest satisfaction across general visits, parties and special events. Continuously improve feedback scores and NPS performance.
- Targets & Commercial Performance – Hit revenue targets via memberships, upsells, parties/events, guest numbers, achieving operational cost control and budget management.
- Health & Safety & Compliance – Ensure complete compliance with SOPs, health and safety policies, audits, training and incident response. Emphasis on standard operating procedures, team member training and operational performance monitoring.
- Strategic Leadership – Collaborate with the franchise owner to drive the long-term vision and strategy for the park.
Key Responsibilities
- Thrive in a multi-functional, fast-paced, high-footfall environment, where being hands-on is essential to your leadership style
- Follow the park’s opening and closing procedures, as well as all operational objectives
- Lead by example and engage actively with the team
- Work with the Assistant General Manager to recruit, coach, develop and mentor team members
- Maintain a strong presence on the floor to support guests and team members
- Identify and implement commercial opportunities for revenue growth
- Embed safety and compliance into all daily park operations
- Ensure robust procedures for accidents, incidents and contingency planning, including test drills and team training
- Oversee park maintenance and presentation standards
- Manage facilities operations, including maintenance, catering, party services and inspections
- Communicate effectively, responding to feedback from guests and team members
- Lead with resilience, integrity and positivity
- Take ownership of team member performance management
- Foster a positive, energetic team environment
- Engage with team members regularly
- Represent Flip Out Watford and the wider Flip Out UK network
- Be flexible with working hours, including potential out-of-hours commitments
- Strive to lead in NPS scores, mystery shops and online reviews
Qualifications & Skills
- Management experience in leisure, hospitality or similar high-energy settings
- Strong knowledge of health and safety practices
- Familiarity with HR processes and staff development
- Commercial and financial awareness
- Basic IT and administrative proficiency, including scheduling, reporting and email communication
Working Conditions
- Fridays to Sundays and school holidays are peak periods (holiday requests are considered outside these times)
- Full-time, on-site role at Flip Out Watford
- Training, tools and ongoing support provided
- Performance-based bonus scheme
- Holiday entitlement included
- 40% discount on park food and drinks
- Salary up to £41,200 per annum, depending on experience
Why Join Flip Out?
- Join the UK’s most exciting adventure park brand
- Work in a vibrant team where no two days are the same.
- Help shape a park that delivers joy to thousands
- Develop your career in a creative and energetic environment.
- Enjoy the freedom to lead with autonomy and ambition.
General Manager - Flip Out... employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Flip Out...
✨Tip Number 1
Familiarise yourself with the Flip Out brand and its values. Understanding what makes us the UK's No.1 Adventure Park Group will help you align your leadership style with our mission and culture, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Flip Out. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance and guest satisfaction in previous roles. Highlighting your experience in managing teams and improving operational efficiency will demonstrate your capability as a General Manager.
✨Tip Number 4
Showcase your understanding of health and safety compliance. Given the importance of safety in our parks, being able to articulate your experience and strategies in maintaining high safety standards will set you apart from other candidates.
We think you need these skills to ace General Manager - Flip Out...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in leisure or hospitality settings. Emphasise your leadership skills and any achievements that demonstrate your ability to drive performance and enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Flip Out brand. Mention specific examples of how you've inspired teams, managed operations, and improved customer experiences in previous roles.
Highlight Health and Safety Knowledge: Given the importance of health and safety in this role, include any relevant certifications or training you have completed. Discuss your familiarity with compliance and operational procedures to reassure them of your capability.
Showcase Your Strategic Vision: In your application, express your understanding of the strategic goals for Flip Out Watford. Share ideas on how you would contribute to the park's future strategy and commercial success, demonstrating your forward-thinking approach.
How to prepare for a job interview at Job Traffic
✨Show Your Passion for Fun
As a General Manager at Flip Out, it's crucial to convey your enthusiasm for creating memorable experiences. Share examples of how you've previously inspired teams to deliver exceptional guest satisfaction and how you plan to bring that energy to the Watford park.
✨Demonstrate Leadership Skills
Prepare to discuss your management style and how you lead by example. Highlight your experience in mentoring and developing team members, as well as how you handle performance management and foster a positive team environment.
✨Know Your Numbers
Familiarise yourself with key performance indicators relevant to the role, such as revenue targets and guest satisfaction scores. Be ready to discuss how you've successfully driven commercial performance in previous roles and your strategies for achieving targets at Flip Out.
✨Emphasise Safety and Compliance
Given the importance of health and safety in this role, be prepared to talk about your knowledge of safety practices and compliance standards. Share any relevant experiences where you've implemented safety protocols or managed incidents effectively.
