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- Tasks: Help customers resolve home damage claims from start to finish.
- Company: Join Aviva, a leading insurance company committed to making a difference.
- Benefits: Enjoy a starting salary of £34,000, bonuses, generous holidays, and discounts.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in household insurance and strong communication skills required.
- Other info: Flexible working options available; we welcome applications from all backgrounds.
The predicted salary is between 34000 - 47600 £ per year.
Are you someone who's passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you're looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.
A bit about the job:
You'll be helping customers who've experienced damage to their homes from things like water leaks, fire, or storms. You'll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you'll own each claim - keeping things moving, supporting customers, and making sure everything's resolved smoothly. You'll also work closely with our field teams and suppliers to get the job done right.
Skills and experience we're looking for:
- Experience in household/residential insurance.
- A good understanding of building repair and damage assessment.
- Ability to assess reinstatement works using photos and video.
- Knowledge of building materials, standards, and mitigation.
- Strong communication and stakeholder management skills.
- Experience in building reinstatement schedules.
What you'll get for this role:
- Starting salary from £34,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - up to 8% of annual salary.
- Generous pension scheme - Aviva will contribute up to 14%.
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year.
- Supportive policies including parental and carer's leave.
- Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover.
- 3 paid volunteering days to support your community.
- Smart working - around 50% of your time in the office.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still love to hear from you.
We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working - spending around 50% of their time in our offices.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please email us to let us know if you have a disclosed disability, and we'll make sure you get an interview.
Ready to apply? We'd love it if you could submit your application online. If you need an alternative way to apply, just send an email to.
Desk Based Loss Adjuster employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Loss Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends in household insurance and building reinstatement. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as loss adjusters. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or resolved customer issues. Having specific examples ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Understanding our mission and how you can contribute will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Desk Based Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in household or residential insurance. Emphasise your understanding of building repair and damage assessment, as well as any specific skills related to reinstatement works.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your ability to support customers through their claims. Mention specific examples of how you've successfully managed similar situations in the past.
Highlight Communication Skills: Since strong communication and stakeholder management skills are crucial for this role, provide examples in your application that demonstrate your ability to effectively communicate with clients and team members.
Showcase Problem-Solving Abilities: In your application, illustrate your problem-solving skills by describing instances where you’ve resolved complex issues, particularly in relation to building reinstatement or damage assessment.
How to prepare for a job interview at Aviva
✨Show Your Passion for Insurance
Make sure to express your enthusiasm for the insurance industry during the interview. Share specific examples of why you are passionate about helping customers and how you can make a difference in their lives, especially when dealing with claims.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of household building reinstatement and damage assessment. You might be asked to explain how you would assess reinstatement works using photos and videos, so brush up on relevant terminology and processes.
✨Highlight Your Communication Skills
Since this role involves working closely with customers and stakeholders, emphasise your strong communication skills. Provide examples of how you've effectively managed relationships in previous roles, particularly in challenging situations.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you understand more about the team dynamics, the company's culture, and how they support their employees.
