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For Companies At a Glance
- Tasks: Provide tailored advice and solutions via phone and email to customers.
- Company: Join a dynamic helpdesk team within the public sector with Hays.
- Benefits: Enjoy a structured work schedule, training, and a supportive team environment.
- Why this job: Gain valuable experience in customer service while making a positive impact.
- Qualifications: Customer-facing experience, strong communication skills, and a proactive attitude required.
- Other info: This is a temporary role starting in August 2025 for two months.
Your new company
You will be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.
Hours: 08:30 to 16:30
On site: Monday to Friday
Start: August 2025
Duration: 2 Months Temp
Your new role
You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:
- Be contacted by phone and email to offer tailored advice.
- Support with issues like finance, accommodation, and visas (training provided).
- Log interactions and refer to specialist teams as needed.
- Use judgement to handle sensitive or complex queries.
- Assist with service improvements and student feedback.
- Adapt quickly to new systems and processes.
What you’ll need to succeed
- Experience in a customer-facing or advisory role.
- Clear, professional communication skills.
- Ability to manage sensitive issues with discretion.
- Strong organisation and time management.
- Confident using databases and digital tools.
- Flexible, proactive, and keen to learn.
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or email your CV to us with the reference. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - August Start
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to finance, accommodation, and visas. This will help you feel more confident during the interview when discussing how you would handle similar queries.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This can be with friends or family, focusing on clear and professional responses to various customer inquiries.
✨Tip Number 3
Research the public sector and its specific challenges in customer service. Understanding the context in which you'll be working can give you an edge in interviews and show your genuine interest in the role.
✨Tip Number 4
Be prepared to discuss your organisational and time management skills. Think of examples from your past experiences where you successfully managed multiple tasks or handled sensitive issues discreetly.
We think you need these skills to ace Customer Service Adviser - August Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or advisory roles. Emphasise your communication skills and any experience handling sensitive issues, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to manage queries via phone and email, and your willingness to learn new systems and processes. Show enthusiasm for the role and the public sector.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've used databases and digital tools effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles where you've dealt with customers directly. Share specific examples of how you resolved issues or provided tailored advice, as this will demonstrate your suitability for the role.
✨Communicate Clearly and Professionally
Since the role involves answering queries via phone and email, practice articulating your thoughts clearly. Use professional language and maintain a friendly tone to show that you can handle sensitive issues with discretion.
✨Demonstrate Adaptability
Be prepared to discuss how you've adapted to new systems or processes in past roles. This will reassure the interviewers that you can quickly learn and adjust to the demands of the job.
✨Ask Insightful Questions
Prepare a few questions about the team dynamics or the types of issues you'll be handling. This shows your interest in the role and helps you gauge if it's the right fit for you.
