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For Companies At a Glance
- Tasks: Be the go-to person for customers, guiding them through onboarding and ensuring they thrive.
- Company: Join a fast-growing Salesforce ISV making waves in the AppExchange.
- Benefits: Enjoy remote work options, professional development, and a supportive team culture.
- Why this job: Make a real impact while helping customers succeed in a dynamic environment.
- Qualifications: 3+ years in Customer Success or Account Management; Salesforce Admin Certification required.
- Other info: Candidates must have full right to work in the UK; no sponsorship offered.
The predicted salary is between 80000 - 85000 £ per year.
Location: Hybrid/ London
Type: Full-time | Permanent
Industry: SaaS / Salesforce Ecosystem
Experience Level: Mid-Senior
Are you passionate about helping customers thrive? Do you love the Salesforce ecosystem and want to be part of a fast-growing ISV making waves in the AppExchange? Mason Frank International have partnered with a rapidly expanding Salesforce ISV who are looking for a Customer Success Manager (CSM) to join their dynamic team.
Your Role
As a Customer Success Manager, you’ll be the trusted advisor and advocate for our customers. You’ll guide them through onboarding, adoption, and expansion, ensuring they get the most out of our products and services.
Responsibilities
- Build strong, long-term relationships with customers across various industries
- Drive product adoption and usage through strategic engagement
- Deliver onboarding, training, and success planning tailored to customer goals
- Monitor customer health and proactively address risks or challenges
- Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience
- Identify upsell and cross-sell opportunities and support renewals
Experience required
- 3+ years in a Customer Success, Account Management, or similar role
- Experience working with or within the Salesforce ecosystem
- Prior hands-on experience with the Salesforce platform either as an Admin or Consultant - Salesforce Administration Certification is a pre-requisite for this role
- A proactive, problem-solving mindset
- Strong communication and relationship-building skills
- Familiarity with SaaS metrics and customer lifecycle management
- Passion for helping customers succeed
Salary/ Bens
- Base salary range £80,000 to £85,000
- Remote first, with travel to client site (mainly London)
- Opportunities for Salesforce certifications and professional development
- A collaborative, supportive team culture
- The chance to make a real impact in a growing company
**Candidates must have full right to work in the UK, no sponsorship offered
Customer Success Manager - Salesforce ISV employer: Mason Frank International
Contact Detail:
Mason Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Salesforce ISV
✨Tip Number 1
Familiarise yourself with the Salesforce ecosystem and its various products. Understanding how these tools work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current Customer Success Managers or professionals within the Salesforce community. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your problem-solving skills and ability to build relationships will set you apart.
✨Tip Number 4
Stay updated on the latest trends and best practices in customer success management, especially within the SaaS industry. This knowledge will help you articulate your value during discussions with potential employers.
We think you need these skills to ace Customer Success Manager - Salesforce ISV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially within the Salesforce ecosystem. Use specific examples that demonstrate your ability to build relationships and drive product adoption.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers thrive and your familiarity with the Salesforce platform. Mention any relevant certifications and how they align with the role's requirements.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've proactively addressed customer challenges in previous roles. Highlight your communication skills and your approach to building long-term relationships.
Highlight Relevant Metrics: If applicable, include metrics that showcase your success in previous positions, such as customer retention rates, upsell percentages, or successful onboarding experiences. This will demonstrate your understanding of SaaS metrics and customer lifecycle management.
How to prepare for a job interview at Mason Frank International
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers thrive. Share specific examples from your past experiences where you successfully guided clients through onboarding or helped them achieve their goals using Salesforce.
✨Demonstrate Your Salesforce Knowledge
Since this role requires familiarity with the Salesforce ecosystem, be prepared to discuss your hands-on experience with the platform. Highlight any relevant certifications, especially your Salesforce Administration Certification, and how you've applied your knowledge in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of situations where you had to address customer challenges proactively and how you collaborated with other teams to deliver solutions.
✨Highlight Your Communication Skills
As a Customer Success Manager, strong communication is key. Be ready to showcase your relationship-building skills by discussing how you've effectively communicated with clients and internal teams in the past, ensuring a seamless customer experience.
