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- Tasks: Lead a team to ensure students have an exceptional living experience.
- Company: Join Unite Students, a top FTSE 100 company in student accommodation.
- Benefits: Enjoy competitive salary, bonuses, and opportunities for growth.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Passion for customer service and teamwork is essential.
- Other info: Flexible hours with weekend shifts on a rota basis.
The predicted salary is between 30108 - 32247 £ per year.
Location: London East
Salary: £30,108 - £32,247 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential. We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK.
We are looking for friendly, caring and ambitious people to join us as Student Experience Team Leaders to help us provide an outstanding service to the students who call us home. You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same!
You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers' expectations.
Student Experience Team Leader employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Leader
✨Tip Number 1
Familiarise yourself with the student accommodation sector and Unite Students specifically. Understanding our values, mission, and the unique challenges students face will help you demonstrate your passion for delivering exceptional customer service during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Highlight situations where you motivated others, resolved conflicts, or improved team performance, as these are crucial for the Student Experience Team Leader role.
✨Tip Number 3
Network with current or former employees of Unite Students if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your strategies for enhancing student experiences. Think about innovative ideas or initiatives you've implemented in previous roles that could translate well to the Student Experience Team Leader position, showing your proactive approach to improving services.
We think you need these skills to ace Student Experience Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Student Experience Team Leader. Tailor your application to highlight relevant experiences that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, team leadership, and any relevant qualifications. Use bullet points for clarity and focus on achievements that align with the role.
Write a Strong Cover Letter: In your cover letter, express your passion for providing outstanding student experiences. Share specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus on student satisfaction.
✨Demonstrate Leadership Skills
As a Student Experience Team Leader, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in previous roles. Highlight your ability to lead by example and foster a positive team environment.
✨Understand the Company Culture
Research Unite Students and their values. Be ready to discuss how your personal values align with theirs, especially regarding providing a supportive and caring environment for students. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you've dealt with difficult customers or resolved conflicts, and be prepared to explain your thought process and the outcomes.
