Centre Manager - Charlton Riverside, Greenwich, London

Centre Manager – Charlton Riverside, Greenwich, London Role Title: Centre Manager Department: Operations Reports to: Commercial Director / Operations Director Responsible for: Renu centre team Salary: Up to £40,000 per annum (experience dependant) Re:nu – the future of wellness is coming to London! As part of The Feel Good Group family, Re:nu is set to transform the high street with cutting-edge wellness and biohacking technology designed to help people feel their very best. From advanced recovery tools to state-of-the-art rejuvenation equipment, our services are redefining how we prioritise health and vitality. We are looking for a passionate and dynamic Centre Manager to play a key role in the launch of our first site, delivering an exceptional wellness experience to our clients. This is your opportunity to be part of a movement that’s changing the way people approach their well-being! Role Purpose: To lead a high performing centre, delivering exceptional operational standards, customer engagement and sales targets The role: Deliver a safe and legal environment in your centre at all times, ensuring policies and procedures are adhered to. Deliver operational excellence and standards, ensuring all activity is carried out correctly, first time. Drive centre performance by analysing relevant data, setting clear and measurable plans aspiring for continuous improvement. Deliver a world class customer experience, every visit, every customer, every time by being highly visible (especially during our busiest periods), interacting with customers, taking on NPS feedback and acting on it with care and urgency. Be a role model, coaching your team to understand a high engagement / high performance ethos, as demonstrated by your lead. To influence a fun environment, whilst leading with a high support / high challenge mentality, that engages our team and aids team retention. To be a leading expert in the Renu product knowledge and its benefits, as well as ancillary products – being an advocate for all products and services. Upskilling your team regularly. Delivering a quality onboarding and induction journey for all new employees – setting them up for success and ensuring they are both confident and competent. Understand your competition, proactively raising awareness to your line manager of anything new and any changes on products, services offered, pricing and new competition into the local market. Demonstrates the company’s core values daily and leads with their own behaviour at all times. The Person: Has a passion for overall Wellness and the difference it can make to our customers lives. Understand how to provide a world class customer experience for every single customer with real consistency and genuine care. Understands the importance of a ‘bespoke approach’ to each customer, providing the correct products that suit their needs. Has excellent interpersonal skills, the ability to build relationships quickly and demonstrates a high level of emotional intelligence. Has experience of building and supporting a high performing team Has meticulous attention to detail, is tenacious, shows a high level of integrity and demonstrates the desire to do the right thing, to the very highest standard at all times. Excellent organisation, prioritisation of work and the ability to forward plan, without neglecting the team and customers. Takes ownership of their own personal development. Is flexible and reliable with their approach to business hours – understanding that the needs of the business come first, and a presence is needed during peak trading hours. Has good knowledge of basic IT skills such Microsoft office and a good understanding of social media platforms A background in sports, sports recovery or sports science would be advantageous. What you can expect from us in return: Contracted salary and 40 hours per week 25 days annual leave Industry leading management and development programmes