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- Tasks: Develop CRM and CX strategies for diverse blue chip clients.
- Company: Join a top data and CRM agency in London known for award-winning work.
- Benefits: Enjoy a hybrid work model, competitive salary, and bonus opportunities.
- Why this job: Work in a positive environment with inspiring colleagues and exciting projects.
- Qualifications: Strong CRM/CX strategy experience, preferably in a marketing agency.
- Other info: Ideal for forward thinkers passionate about customer engagement.
The predicted salary is between 46800 - 78000 £ per year.
This role is at one of the top data and CRM agencies in London who continually produce award winning work. They are looking for a CRM Strategist / Customer Engagement Strategist to join this agency that really values its strategists and offers the opportunity to work with a team of inspiring people in a positive and dynamic environment.
You will help develop CRM and CX strategies on a number of varied blue chip client accounts. The role will be across a range of great clients and will offer variety in terms of projects and potential strategic solutions.
Skills and experience:
- Strong CRM / CX strategy experience
- Some of your experience is gained within a marketing agency environment
- A solid understanding of data-driven customer marketing and experience creating engaging customer lifecycle journeys. Some understanding of martech is beneficial
- The ability to interrogate a client brief, understand the strategic challenge and define the best response
- A forward thinker who is passionate about customer engagement
- A strong communicator who can easily engage with clients
A great culture, a lovely team and some really exciting clients make this a great opportunity for a Customer Engagement Strategist.
CRM Strategist employer: Direct Recruitment
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Strategist
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and customer engagement. Being knowledgeable about current strategies and tools will help you stand out during discussions with potential employers.
✨Tip Number 2
Network with professionals in the CRM and marketing agency space. Attend industry events or join relevant online communities to connect with people who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific case studies or projects where you've successfully implemented CRM strategies. This will demonstrate your hands-on experience and ability to deliver results, which is crucial for this role.
✨Tip Number 4
Showcase your communication skills by engaging with the company's content on social media. Commenting thoughtfully on their posts can help you get noticed and demonstrate your interest in their work.
We think you need these skills to ace CRM Strategist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM and CX strategy experience. Include specific examples of projects you've worked on in a marketing agency environment, showcasing your ability to create engaging customer lifecycle journeys.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and your understanding of data-driven marketing. Mention how your skills align with the role and why you are excited about the opportunity to work with a dynamic team.
Showcase Relevant Skills: Emphasise your strong communication skills and your ability to interrogate client briefs. Provide examples of how you've successfully defined strategic responses to challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a strategic role like this.
How to prepare for a job interview at Direct Recruitment
✨Showcase Your CRM Expertise
Be prepared to discuss your previous experience in CRM and customer engagement strategies. Highlight specific projects where you successfully developed data-driven solutions, as this will demonstrate your capability to handle the role effectively.
✨Understand the Client's Needs
Before the interview, research the agency's clients and their industries. This will help you understand potential challenges they face and allow you to articulate how your skills can address these needs during the conversation.
✨Communicate Clearly and Confidently
As a CRM Strategist, strong communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing complex strategies or data insights. This will show that you can engage effectively with clients.
✨Demonstrate Your Passion for Customer Engagement
Express your enthusiasm for customer engagement and how it drives your work. Share examples of how you've gone above and beyond to create engaging customer experiences, as this aligns with the agency's values and culture.
