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- Tasks: Provide 1st line phone support and 2nd line hardware support for IT issues.
- Company: Join a dynamic team dedicated to delivering top-notch IT services.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Gain hands-on experience in IT support while enhancing your problem-solving skills.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: This is a 6-month contract role, perfect for students looking for temporary work.
The predicted salary is between 24000 - 36000 £ per year.
You will be representing the IT Service Centre to provide 1st line phone support and 2nd line hardware support, as well as fulfilling service requests that are logged with the IT Service Centre. This is a phone-based role, alongside hardware fault diagnostics for laptops, desktops, mobile phones and other company IT hardware.
Responsibilities:
- To respond in a professional, friendly, supportive, helpful and timely manner to all internal customers who contact the IT Service Centre via telephone or in person.
- Take ownership of issues raised and manage customer expectations by providing regular contact and progress updates.
- Act as a liaison with other internal Technology departments and drive through a resolution on behalf of the customer to deliver in accordance with agreed timelines.
- Actively and professionally represent the IT Service Centre throughout the organization.
- Use sound judgment and make decisions that will maximize customer satisfaction.
- Strive to continually improve personal performance in order to achieve team and departmental SLAs and KPIs.
- Take responsibility for continuous self-development and own learning.
- Contribute ideas and suggestions for the proactive improvement and effectiveness of the IT Service Centre delivery.
- Manage issues with minimum supervision.
IT Service Centre Analyst (6 Months Contract/Temp.) employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Centre Analyst (6 Months Contract/Temp.)
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hardware like laptops and desktops. This knowledge will help you respond confidently and effectively during the interview.
✨Tip Number 2
Practice your communication skills, as this role requires a friendly and professional phone manner. Consider role-playing scenarios with a friend to simulate customer interactions.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers with our expectations during the interview.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will demonstrate your ability to take ownership of issues and manage customer expectations.
We think you need these skills to ace IT Service Centre Analyst (6 Months Contract/Temp.)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving phone support or hardware diagnostics. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed customer expectations in previous roles.
Showcase Communication Skills: Since this is a phone-based role, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or colleagues in past positions.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've resolved technical issues or improved processes in previous jobs. This will show that you can take ownership of issues and drive resolutions as required.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
Since this role involves providing phone support, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice speaking in a friendly and professional manner, and be prepared to give examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and resolved hardware issues. Highlight your thought process and the steps you took to reach a solution, as this will show your analytical skills and technical knowledge.
✨Emphasise Team Collaboration
This position requires liaising with other departments, so it's important to convey your ability to work well in a team. Share experiences where you've collaborated with colleagues to achieve a common goal or improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an irate customer or managing multiple service requests. Think through potential scenarios and formulate responses that highlight your customer service skills and ability to manage expectations.
