Functional Consultant (WMS)

Logistics Reply UK is a company within the broader Logistics Reply network and is backed by the €2B+ global Reply Group. We provide transformative warehouse, store and supply chain software. Our solution suite LEA Reply™, is a modern, cloud-native microservices-based suite that’s recognised in all the major analyst reports, including Gartner, Fraunhofer, Nucleus and IDC.

Our comprehensive suite includes:

• Supplier Portal
• Dock Scheduler
• Yard Management
• Warehouse Management
• Warehouse Execution
• Hub & Network Management
• Delivery Management
• In-Store Picking
• Last Mile Delivery
• In-Store Logistics
• Drop Shipping
• Resource Planning
• Control Tower Visibility

Logistics Reply has a local presence in five countries across three continents. We drive innovation with a dedicated R&D team and local consulting resources. Leveraging Reply Group's extensive global network, we expand our geographic reach—whether it’s consulting, cloud services, support, robotics skills, or AI—allowing us to implement solutions globally with local presence.

Role overview: You will primarily be working on WMS and YMS projects. The Functional Consulting function plays a critical role throughout the project lifecycle, ensuring business requirements are accurately captured, translated into system configurations, and successfully delivered. Functional Consultants engage early in the Design phase, conducting Current State Assessments and facilitating Future State Design Workshops to align system capabilities with customer needs. They help define and validate the solution through Proof of Concept activities and provide Product Training to ensure stakeholders understand system functionality. If gaps are identified they define the requirements and liaise with the technical architecture and/or software engineering teams. During the Build phase, Functional Consultants guide teams through Configuration Training, assist with Application Configuration, and collaborate on Test Script Creation to validate key processes. They remain actively involved in the Test phase, supporting User Acceptance Testing, helping clients draft Procedures, and preparing ‘train the trainer’ training materials to ensure business teams are equipped for solution adoption. In the Deploy phase, Functional Consultants play a pivotal role in Workforce Preparation, ensuring end-users are confident in the system and processes. They play an active role in dry runs/dress rehearsals and assist the customer in cutting over for go live. They support the client during Go Live and Hypercare to provide support, resolve issues, and ensure a smooth transition to the new solution.

Responsibilities:

• Requirement Gathering & Solution Design: Conduct Current State Assessments and lead Future State Design Workshops to gather business requirements and align solutions with customer needs.
• Configuration & Testing Support: Guide teams through Configuration Training, assist with Application Configuration, and collaborate on Test Script Creation to validate key processes.
• Gap Analysis & Liaison: Identify solution gaps, define detailed requirements, and liaise with the Technical Architecture and Software Engineering teams to ensure successful implementation.
• Training & Documentation: Develop comprehensive documentation, including Procedure Writing and ‘Train the Trainer’ materials to support successful solution adoption.
• Deployment & Support: Lead Workforce Preparation, participate in Dry Runs/Dress Rehearsals, and provide ongoing support during Go Live and Hypercare to ensure a smooth transition.

About the candidate:

• You will be degree educated with a minimum of a Bachelor’s degree in a relevant field.
• Minimum of 5 years’ experience working within a related role.
• Relevant knowledge of the supply chain and logistics sector.
• Minimum 3 Years Warehouse Management System (WMS) Implementation experience.
• You will have developed or will develop skills in the following areas:

• Functional Skills: Business process analysis and optimisation, Mapping client requirements to system capabilities, Defining and documenting functional requirements, Training end-users and providing post-go-live support.
• Technical Skills: Understanding of WMS, ERP, or supply chain systems, Data analysis and reporting using tools like Power BI or Tableau, Configuration of SaaS platforms to meet client needs, Experience designing and workshopping integrations between multiple systems, Understanding of a system development lifecycle, Basic understanding of performing database queries.
• Commercial Skills: Identifying process improvements that deliver ROI, Developing change management strategies, Providing value-driven recommendations to clients, Supporting commercial discussions through expertise in client processes.

Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.