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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and drive sales growth through proactive outreach.
- Company: The Hireman is a reputable tool hire business with 40 years of experience in construction services.
- Benefits: Enjoy flexible working hours, a competitive salary, and perks like free snacks and social events.
- Why this job: Join a fun, supportive team focused on growth and customer satisfaction while advancing your career.
- Qualifications: Experience in sales or customer service, strong communication skills, and proficiency in CRM software required.
- Other info: Be part of a modern office environment at our new Rochester depot.
The predicted salary is between 28800 - 43200 £ per year.
Are you a confident communicator who enjoys building relationships with existing customers and making cold calls to new prospects? Do you have a track record of using CRM software and data to guide sales strategy? Do you want to be part of a fun and supportive SME with ambitious growth plans?
About Us
The Hireman is an independent tool hire business providing construction equipment services to professional contractors working in London, the Home Counties and beyond. Established 40 years ago, in 1985, we’re proud of the reputation we’ve built for outstanding service, high quality equipment, and a flexible approach. We believe we’re successful because we go out of our way to help our customers, and we provide our people with everything they need to do this and advance their own careers.
The Role
As our internal Sales Account Manager, your key focus will be to develop new leads and strengthen relationships with our existing customer base. You’ll work closely with our sales and operations teams to drive growth by improving customer engagement and generating new business opportunities. You’ll be based at our new Rochester depot in a modern, high specification office created to house internal sales, marketing, and our cross-hire desk. This is a varied, fast-paced role that combines proactive outbound engagement with internal sales and customer support.
Your responsibilities will include:
- Ensuring that all customer enquiries are responded to promptly and effectively, with high-quality information to help deliver outstanding customer service.
- Proactively manage and grow a portfolio of accounts through regular outbound contact, ensuring they stay engaged and supported.
- Making outbound calls to dormant and lapsed accounts to re-engage or introduce services.
- Manage lead generation tools, identifying potential customers and new projects, making calls and booking appointments to create opportunities for the external sales team.
- Work closely with marketing to develop campaigns, relevant offers (e.g. seasonal equipment), updates, and product information for customers.
- Take ownership of our CRM system – maintaining data accuracy, driving usage across the team, and using insights to improve sales performance.
- Assisting our cross-hire desk during busy periods or staff absence.
This is a fantastic opportunity for someone who enjoys a varied role, thrives in a collaborative team, and takes pride in delivering results.
The Ideal Candidate
You will be a positive and confident communicator with the following skills and experience:
- Previous experience in account management, telesales, customer service, or internal sales (hire or construction industry preferred)
- Experience using CRM systems to manage pipelines and customer data
- A proactive, commercial approach with a focus on customer satisfaction
- A good level of IT literacy, especially Microsoft Office and phone/email communication
- A friendly, enthusiastic attitude and team spirit
- High attention to detail and strong organisational skills
- A good working history, demonstrating reliability and progression
- A sense of humour and a desire to contribute to a growing business
What We Offer
- Salary negotiable based on experience
- Industry-leading commission/bonus scheme
- Enhanced contributory Workplace Pension Scheme
- Health Cash Plan
- 25 days’ annual leave, plus bank holidays
- Some flexibility in working hours to suit the right candidate
- Free equipment loans and staff discount on purchases
- Fresh fruit, snacks, and drinks in the depots
- Regular social events including annual summer and Christmas parties
- A turkey or hamper at Christmas
If you’re ready for a change and want to be part of a business where you can make a difference, we want to hear from you! Apply Now and become part of The Hireman’s exciting journey.
Internal Sales / Account Manager (Rochester) employer: The Hireman
Contact Detail:
The Hireman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales / Account Manager (Rochester)
✨Tip Number 1
Familiarise yourself with The Hireman's services and customer base. Understanding the specific needs of contractors in the construction industry will help you tailor your conversations and demonstrate your value during interviews.
✨Tip Number 2
Brush up on your CRM skills. Since the role requires managing customer data and using insights to drive sales, being able to discuss your experience with CRM systems confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully re-engaged dormant accounts or generated new leads in previous roles. This will showcase your proactive approach and ability to drive growth, which is crucial for this position.
✨Tip Number 4
Showcase your teamwork skills. Since the role involves working closely with sales and marketing teams, be ready to discuss how you've collaborated with others to achieve common goals in past experiences.
We think you need these skills to ace Internal Sales / Account Manager (Rochester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, telesales, or customer service. Emphasise your familiarity with CRM systems and any achievements that demonstrate your ability to drive sales and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully built relationships with customers and used data to inform your sales strategies.
Showcase Your Skills: In your application, clearly outline your IT literacy, particularly with Microsoft Office, and your organisational skills. Highlight any experience you have with lead generation tools and how you've contributed to team success in previous roles.
Express Your Personality: The Hireman values a friendly and enthusiastic attitude. Let your personality shine through in your application. A touch of humour can go a long way in showing that you're a good fit for their collaborative team environment.
How to prepare for a job interview at The Hireman
✨Showcase Your Communication Skills
As an Internal Sales Account Manager, strong communication is key. Be prepared to demonstrate your ability to engage with customers effectively. Practice articulating your thoughts clearly and confidently, as this will reflect your capability to build relationships.
✨Familiarise Yourself with CRM Software
Since the role involves managing customer data through CRM systems, make sure you understand how these tools work. If possible, review common CRM functionalities and be ready to discuss how you've used similar systems in the past to drive sales strategies.
✨Prepare for Outbound Engagement Scenarios
Expect questions about how you would approach cold calling and re-engaging dormant accounts. Think of specific examples from your experience where you successfully turned a lead into a customer or revitalised a lapsed account.
✨Demonstrate Your Team Spirit
The Hireman values collaboration, so be ready to share examples of how you've worked effectively within a team. Highlight any experiences where you contributed to team goals or supported colleagues, as this will show that you're a good fit for their culture.
