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- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences daily.
- Company: Join a prestigious hotel known for its premium service and hospitality excellence.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: 4+ years in a managerial role at a 4-5 star hotel required.
- Other info: Must thrive under pressure and manage high guest volumes effectively.
The predicted salary is between 36000 - 60000 £ per year.
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations.
The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- Must at least have more than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel in a 4–5-star hotel experience.
- Must be willing to work under pressure.
- Experience in handling 100+ guests.
CCI - Front Desk Manager - UK employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCI - Front Desk Manager - UK
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in front desk management. Attend industry events or join online forums to connect with others and gain insights into what makes a successful Front Desk Manager.
✨Tip Number 2
Research StudySmarter and our company culture thoroughly. Understanding our values and how we operate will help you tailor your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss specific examples from your previous roles that showcase your leadership and problem-solving skills. Highlight situations where you successfully managed guest relations or improved team performance under pressure.
✨Tip Number 4
Familiarise yourself with the latest trends in guest experience and hospitality technology. Being knowledgeable about current tools and practices can set you apart as a candidate who is ready to enhance our Front Desk operations.
We think you need these skills to ace CCI - Front Desk Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management or similar roles. Emphasise your leadership skills, hospitality experience, and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples from your past experience that align with the responsibilities of the Front Desk Manager position.
Highlight Key Skills: In your application, clearly outline your communication, organisational, and decision-making skills. Provide examples of how you've successfully managed teams and improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Manager.
How to prepare for a job interview at Click To Hired
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your communication skills and how they helped resolve guest issues effectively.
✨Demonstrate Leadership Experience
Since this role involves managing a team, it's important to discuss your leadership style. Share experiences where you successfully led a team, handled conflicts, or implemented training programmes. This will show your potential employer that you can foster a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult guests or unexpected situations. Think through your responses to demonstrate your decision-making skills and ability to remain calm under pressure.
✨Know the Hotel's Values and Standards
Research the hotel’s mission, values, and service standards before the interview. Being knowledgeable about the company will not only impress your interviewers but also allow you to align your answers with their expectations, showing that you are a good fit for their culture.
