ITSM Engineer

ITSM Engineer

Slough Temporary 48000 - 72000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Join us to implement a new ITSM tool and manage full-cycle deployments.
  • Company: Work with a dynamic London Borough client focused on innovative IT solutions.
  • Benefits: Enjoy hybrid working with weekly visits to London and competitive pay.
  • Why this job: Be part of a transformative project that enhances IT service management in the community.
  • Qualifications: Experience in ITSM deployment and engineering is essential.
  • Other info: Immediate start available for the right candidate, with a contract lasting 3-6 months.

The predicted salary is between 48000 - 72000 £ per year.

Experienced ITSM Engineer required for an immediate start!

  • 3-6 months initially
  • Hybrid Working (Weekly visits to London)
  • Circa £400 inside IR35
  • Immediate start available.

Overview:

A London Borough Client are seeking an ITSM Engineer on an interim basis as they are implementing a new ITSM tool, Halo.

The ideal candidate will match the below criteria:

Experience in Full-cycle deployment as well as ...

ITSM Engineer employer: Keystream Group Limited

As an ITSM Engineer with our London Borough Client, you will be part of a dynamic team dedicated to enhancing IT service management through innovative solutions. We offer a hybrid working model that promotes work-life balance, alongside competitive remuneration and opportunities for professional development in a supportive environment. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the UK's most vibrant cities.
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Contact Detail:

Keystream Group Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land ITSM Engineer

✨Tip Number 1

Familiarise yourself with the Halo ITSM tool, as this is a key requirement for the role. Understanding its features and functionalities will not only help you during interviews but also demonstrate your proactive approach to learning.

✨Tip Number 2

Network with professionals in the ITSM field, especially those who have experience with Halo. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals that could boost your application.

✨Tip Number 3

Prepare to discuss your experience with full-cycle deployment in detail. Be ready to share specific examples of past projects where you successfully implemented ITSM solutions, as this will showcase your expertise and fit for the role.

✨Tip Number 4

Since the position requires hybrid working with weekly visits to London, ensure you can articulate your flexibility and willingness to commute. Highlighting your adaptability to different work environments can make you a more attractive candidate.

We think you need these skills to ace ITSM Engineer

IT Service Management (ITSM)
Full-Cycle Deployment
Halo ITSM Tool Experience
Change Management
Incident Management
Problem Management
Service Level Agreement (SLA) Management
Configuration Management Database (CMDB)
Process Improvement
Stakeholder Engagement
Technical Documentation
Analytical Skills
Communication Skills
Project Management
Adaptability to Hybrid Working

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the specific requirements for the ITSM Engineer position. Highlight your experience with full-cycle deployment and any relevant ITSM tools, especially Halo.

Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise your previous roles in ITSM, focusing on projects where you successfully implemented ITSM tools.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your immediate availability and how your background makes you a perfect fit for the interim position.

Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an ITSM Engineer.

How to prepare for a job interview at Keystream Group Limited

✨Showcase Your ITSM Knowledge

Make sure to brush up on your IT Service Management principles and practices. Be prepared to discuss your experience with full-cycle deployment and any specific tools you've used, especially if you have experience with Halo.

✨Demonstrate Problem-Solving Skills

ITSM Engineers often face complex challenges. Prepare examples of how you've successfully resolved issues in past roles, focusing on your analytical thinking and troubleshooting abilities.

✨Highlight Your Adaptability

Since this role involves hybrid working and immediate start, emphasise your flexibility and ability to adapt to new environments quickly. Share experiences where you've successfully transitioned into new roles or projects.

✨Prepare Questions for the Interviewers

Interviews are a two-way street. Prepare insightful questions about the team's current ITSM processes, the implementation of Halo, and what success looks like in this role. This shows your genuine interest and engagement.

ITSM Engineer
Keystream Group Limited
Location: Slough
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