Duty Manager

Be the face of excellence in airport hospitality. Join LED Leisure to lead, inspire, and deliver at one of Devon\’s most dynamic hospitality sites.
About the Role
We are seeking a confident and customer-focused Duty Manager to lead day-to-day hospitality operations across our thriving Exeter Airport outlets – Cove, Coastline, Tor Bar, and Moorland Kitchen.
This is a diverse and fast-paced role, where you\’ll be hands-on in managing service delivery, food safety, stock control, staff performance, and customer satisfaction. You\’ll ensure our venues are welcoming, efficient, and compliant – and that every customer leaves happy.
Key Responsibilities Include:

• Managing front-of-house service and team performance during your shifts
• Supporting the Customer Services Manager with recruitment, training, and rostering
• Monitoring food safety, stock rotation, and hygiene standards
• Driving spend-per-head, customer satisfaction, and repeat visits
• Liaising with suppliers and contractors to maintain equipment and service standards
• Leading by example in ensuring every shift runs smoothly, safely, and profitably

About You
You\’ll have a passion for hospitality and proven experience in a supervisory or management role within a busy food and drink environment. You\’ll also bring:

• Excellent communication and leadership skills
• Great organisational abilities and attention to detail
• A proactive, problem-solving approach
• Confidence in maintaining compliance with food, health & safety regulations
• Availability for evening and weekend work as standard

Qualifications & Experience
Essential:

• Hospitality management or team leadership experience
• Comfortable with basic financial and administrative processes
• Confident using IT systems (Word, Excel, Email)
• Food Hygiene level 2

Desirable:

• H&S qualification
• First Aid at Work

Why Join LED?
At LED Leisure, we\’re a charitable community trust that reinvests in local wellbeing. With over 1 million annual visits across our sites, our mission is to create brilliant leisure experiences and active communities.
Team Benefits

• Starting from 23 Days Annual Leave increasing with Tenure to 28 days, PLUS Bank Holidays (pro rata)
• Enhanced Sickness Pay Scheme (after probationary period)
• Free Gym, Swim & Group Exercise Membership (worth £419.50)
• Staff Perks Discount Card – Up to 20% off at food outlets and lots of other LED Benefits
• My Staff Shop Employee Benefit Scheme – Save money on your shopping, Savings
• Employee Assistance Programme & Counselling
• Annual leave purchase scheme
• Free Bowling for Team Member & their household at Ocean
• Free Soft Play for dependents of Team Members at Ocean
• Personal development training
• Flexible Working
• Pension Scheme
• Voluntary Health Cash Plan
• Above & Beyond Award Scheme

At LED Group, diversity and inclusion are at the heart of what we do. We welcome applications from all backgrounds and abilities-your passion and dedication are what truly matter
Closing Date: 22.06.25