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- Tasks: Lead and inspire hospitality operations at Exeter Airport's vibrant outlets.
- Company: Join LED Leisure, a charitable trust focused on community wellbeing and leisure experiences.
- Benefits: Enjoy flexible working, free gym membership, and up to 28 days annual leave.
- Why this job: Be part of a dynamic team creating memorable experiences in a fast-paced environment.
- Qualifications: Experience in hospitality management and strong communication skills are essential.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Be the face of excellence in airport hospitality. Join LED Leisure to lead, inspire, and deliver at one of Devon's most dynamic hospitality sites.
We are seeking a confident and customer-focused Duty Manager to lead day-to-day hospitality operations across our thriving Exeter Airport outlets - Cove, Coastline, Tor Bar, and Moorland Kitchen. This is a diverse and fast-paced role, where you'll be hands-on in managing service delivery, food safety, stock control, staff performance, and customer satisfaction. You'll ensure our venues are welcoming, efficient, and compliant - and that every customer leaves happy.
Key Responsibilities Include:
- Managing front-of-house service and team performance during your shifts
- Supporting the Customer Services Manager with recruitment, training, and rostering
- Monitoring food safety, stock rotation, and hygiene standards
- Driving spend-per-head, customer satisfaction, and repeat visits
- Liaising with suppliers and contractors to maintain equipment and service standards
- Leading by example in ensuring every shift runs smoothly, safely, and profitably
About You
You'll have a passion for hospitality and proven experience in a supervisory or management role within a busy food and drink environment. You'll also bring:
- Excellent communication and leadership skills
- Great organisational abilities and attention to detail
- A proactive, problem-solving approach
- Confidence in maintaining compliance with food, health & safety regulations
- Availability for evening and weekend work as standard
Qualifications & Experience
Essential:
- Hospitality management or team leadership experience
- Comfortable with basic financial and administrative processes
- Confident using IT systems (Word, Excel, Email)
- Food Hygiene level 2
Desirable:
- H&S qualification
- First Aid at Work
Why Join LED?
At LED Leisure, we're a charitable community trust that reinvests in local wellbeing. With over 1 million annual visits across our sites, our mission is to create brilliant leisure experiences and active communities.
Team Benefits
- Starting from 23 Days Annual Leave increasing with Tenure to 28 days, PLUS Bank Holidays (pro rata)
- Enhanced Sickness Pay Scheme (after probationary period)
- Free Gym, Swim & Group Exercise Membership (worth £419.50)
- Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
- My Staff Shop Employee Benefit Scheme - Save money on your shopping, Savings Employee Assistance Programme & Counselling
- Annual leave purchase scheme
- Free Bowling for Team Member & their household at Ocean
- Free Soft Play for dependents of Team Members at Ocean
- Personal development training
- Flexible Working
- Pension Scheme
- Voluntary Health Cash Plan
- Above & Beyond Award Scheme
At LED Group, diversity and inclusion are at the heart of what we do. We welcome applications from all backgrounds and abilities - your passion and dedication are what truly matter.
Closing Date: 22.06.25
Duty Manager employer: LED Community Leisure
Contact Detail:
LED Community Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific outlets at Exeter Airport, such as Cove and Moorland Kitchen. Understanding their unique offerings and customer base will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss how you motivate staff and ensure excellent service delivery.
✨Tip Number 3
Research LED Leisure's mission and values, particularly their focus on community wellbeing. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with food safety and compliance. Highlight any relevant qualifications or training, such as your Food Hygiene level 2, to reassure them of your capability in maintaining high standards.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality management or team leadership. Focus on specific achievements that demonstrate your ability to manage service delivery and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive approach to problem-solving. Mention your experience with food safety and compliance, as well as your leadership skills.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your Food Hygiene level 2 certification and any health and safety qualifications. This will show that you meet the essential requirements for the role.
Showcase Your Availability: In your application, mention your flexibility regarding evening and weekend work. This is crucial for a Duty Manager role, so make it clear that you are available to meet the demands of the position.
How to prepare for a job interview at LED Community Leisure
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your communication and problem-solving skills.
✨Demonstrate Customer Focus
Customer satisfaction is key in hospitality. During the interview, discuss specific instances where you went above and beyond to ensure a positive experience for customers, showcasing your commitment to service excellence.
✨Know Your Food Safety Regulations
Since food safety is a crucial part of the role, brush up on relevant regulations and standards. Be ready to discuss how you have implemented these in previous roles to ensure compliance and safety.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenges in a fast-paced environment. Think about potential situations you might face as a Duty Manager and how you would address them effectively.
