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For Companies At a Glance
- Tasks: Manage calls and emails, book technician jobs, and handle invoicing.
- Company: Join GBRS, a dynamic company serving clients across South Wales, Somerset, and Cornwall.
- Benefits: Flexible part-time hours, perfect for balancing studies and work.
- Why this job: Gain valuable experience in customer service and CRM systems while working in a supportive environment.
- Qualifications: Experience with Microsoft Packages and good geographical knowledge is preferred.
- Other info: Work approximately 20 hours a week, Monday to Friday, from 10:00 to 14:00.
GBRS are currently looking for an experienced Service Desk Administrator to work with our client, who are based in Bleadon. Working circa 20 hours per week - Mon-Fri 10:00-14:00.
Main duties:
- General telephone and email work - booking field service technician jobs with customers across South Wales, Somerset and Cornwall. Good geographical knowledge is desired.
- Use of the company CRM system.
- Experience working with Microsoft Packages.
- Invoicing customers on completion of works.
- Following up on engineers leads if required.
If interested, please apply with your CV and we'll be in touch, or please don't hesitate to call us to discuss if you'd like more information - thank you.
Service Desk Administrator - P/T employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator - P/T
✨Tip Number 1
Familiarise yourself with the geographical areas mentioned in the job description. Having a good understanding of South Wales, Somerset, and Cornwall will not only help you in the role but also impress during any interviews.
✨Tip Number 2
Brush up on your CRM skills. If you have experience with specific systems, be ready to discuss how you've used them effectively in past roles. This will show that you're prepared to hit the ground running.
✨Tip Number 3
Make sure you're comfortable with Microsoft Packages, especially Excel and Outlook. You might want to practice creating invoices or managing schedules, as these tasks are likely to come up in the role.
✨Tip Number 4
Prepare for potential questions about customer service scenarios. Think of examples where you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to manage the telephone and email work required.
We think you need these skills to ace Service Desk Administrator - P/T
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Desk Administrator. Emphasise your skills in handling telephone and email communications, as well as your geographical knowledge of South Wales, Somerset, and Cornwall.
Showcase CRM Experience: If you have experience using CRM systems, mention it specifically in your application. Provide examples of how you've used such systems to improve efficiency or customer service.
Highlight Microsoft Skills: Since the role requires proficiency in Microsoft Packages, be sure to list the specific applications you are familiar with (e.g., Word, Excel, Outlook) and any relevant tasks you've completed using them.
Include Invoicing Experience: If you have experience with invoicing or financial processes, include this in your CV. Detail any relevant responsibilities you've had, such as generating invoices or following up on payments.
How to prepare for a job interview at Click To Hired
✨Brush Up on Your Geography
Since the role involves booking field service technician jobs across South Wales, Somerset, and Cornwall, having a good geographical knowledge will impress your interviewers. Familiarise yourself with key locations and routes in these areas to demonstrate your understanding.
✨Showcase Your CRM Skills
The company uses a CRM system, so be prepared to discuss any previous experience you have with similar systems. If you can, bring examples of how you've effectively used a CRM to manage customer relationships or streamline processes.
✨Demonstrate Microsoft Proficiency
As experience with Microsoft Packages is essential, make sure to highlight your skills in tools like Excel, Word, and Outlook. Be ready to discuss specific tasks you've completed using these applications that relate to the job.
✨Prepare for Customer Interaction Scenarios
Given the role's focus on general telephone and email work, think about past experiences where you've successfully handled customer inquiries or complaints. Prepare to share these stories to showcase your communication skills and customer service approach.
