Senior Customer Service Specialist

Customer Service Specialists Location: Multiple Sites UK locationsSalary: £25,000-29,000 + benefits + overtime + career developmentStep into a role where you bring experience and gain influence.As a Customer Service Specialist, you\’ll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.What You\’ll DoResolve customer queries that require more time, judgement or investigationWork with vulnerable or high-priority customers and deliver a calm, informed responseLiaise with internal stakeholders to coordinate accurate, cross-functional responsesSupport onboarding of new team members through support, shadowing, and feedbackReview case histories or trends and share insights to improve team service levelsUse your knowledge of systems and processes to enhance both speed and accuracy across the team